FAQ

FAQ

General FAQs

What is Touchland?

Touchland is lifestyle brand which creates self-care products that go beyond functional needs, transforming everyday moments into daily delights. The company is known for its innovative design, elevated formulations, and uplifting scents. Touchland offers hand sanitizer (Power Mist available in 15+ scents and 2 premium formulations Glow and Gentle Mist), an enviable lineup of on-the-go accessories, and the new Power Essence Body & Hair Fragrance Mist (available in 8 scents).

Where can I buy Touchland?

You can purchase Touchland directly from our website: https://touchland.com, Amazon or at select retailers including ULTA Beauty, Sephora, & Sephora @ Kohls.

What products does Touchland offer?

Currently, we offer a range of award-winning hand sanitizers, body & hair fragrance mists and fashion accessories that include Cases and Touchettes. Stay tuned for announcements as we have exciting innovations and collaborations coming this year.

Product Faqs

What is a Power Mist?

Power Mist is a skincare-forward hand sanitizer available in 15+ captivating scents, designed to sanitize, hydrate, and leave hands delicately scented.

What is a Premium Mist?

Our premium mists are thoughtfully designed in two advanced formulations: Glow and Gentle.


Glow Mist: Revitalizes the hands, leaving the skin with a youthful glow and a delicate Rosewater scent.


Gentle Mist: Soothes and hydrates the hands, leaving them delicately scented with Lily of the Valley.

What is a Power Essence?

Power Essence is a skincare-infused body and hair fragrance mist collection that features eight immersive scents that invite you on a sensorial journey – one that awakens your senses, moves your mood, and transports you to new horizons. Enriched with hyaluronic acid, niacinamide, and panthenol, it hydrates, refreshes, and leaves skin and hair feeling smooth.

Are Touchland products nut or soy free?

Our formulas produced by our manufacturer do not contain soy or any nut derivatives however, it is important to note that nut derivatives or soy are used in other products in the manufacturing facility. Therefore, we cannot guarantee that our products are 100% free of nuts or soy. If there is a severe allergy, we recommend consulting your allergist prior to using.

Are Touchland products gluten-free?

Yes, all Touchland products do not contain Gluten ingredients or derivatives. However, they are not manufactured in a Gluten free facility.

Are Touchland products vegan & cruelty free?

Yes, our formulas are not tested on animals and are not formulated with any ingredients derived from animals, so therefore meets the definition of Vegan. However, this formula is not certified Vegan and does not bear the Vegan Society trademark.

Where are the Touchland product formulations made?

Touchland formulations are made in the USA.

Are Touchland products dermatologist tested?

Yes, all of our products are dermatologist tested.

Hand Sanitizer FAQs

How do I use Touchland hand sanitizer mists?

Put enough sanitizer on your hands to cover all surfaces thoroughly. Rub your hands together until they feel dry which is approximately 20 secs. Do not wipe or rinse off the hand sanitizer before it dries. Do not use hand sanitizer if your hands are visibly dirty or greasy; wash your hands with soap and water instead first. Follow CDC & FDA guidelines for effective hand sanitization: https://www.cdc.gov/handwashing/hand-sanitizer-use.html;
https://www.fda.gov/consumers/consumer-updates/safely-using-hand-sanitizer. Recommended for repeated use. Children under 6 years of age should be supervised when using this product. Keep hand sanitizer out of your eyes. Flammable, keep away from fire or flame. For external use only. You should not drink hand sanitizer. Drinking only a small amount could cause alcohol poisoning.

What is the active ingredient in Touchland hand sanitizer formula?

Touchland hand sanitizers contain Alcohol 70% v/v.

When should hand sanitizer products be used?

The CDC and WHO recommend using alcohol based hand sanitizers when hands are not dirty or soiled and when soap and water are not available.

What are the benefits of Touchland hand sanitizer formulation?

"Touchland hand sanitizer is not your ordinary hand sanitizer:
Hydrating - Enriched with Aloe Vera to help hydrate skin.
Uplifting scent - Available in 15+ scents that move your mood.
Lightweight - Non-sticky and fast-absorbing formula delivered in a micro-mist.
Free from - Formulated without phthalates and sulfates.(and dyes when applicable)
Ethically crafted - Vegan and cruelty-free.

And of course, the active ingredient is alcohol which is effective against the most common bacteria."

Does Touchland formulation contain methanol or any FDA-banned ingredients?

No, our formulation is free of harmful FDA-banned ingredients. Quality standards and specifications of all the ingredients in the formula are used and meet US Pharmacopeia (USP) and approved by the FDA.

What are the differences between Power Mist, Gentle Mist, and Glow Mist, aside from the different scents?

"The main differences are:

  • Power Mist is a skincare-forward hand sanitizer enriched with aloe vera and essential oils, leaving hands sanitized, hydrated, and delicately scented.
  • Glow Mist is a revitalizing hand sanitizer enriched with Detoskin™ and Vitasource™, leaving hands sanitized, hydrated and visibly restoring your skin’s youthful glow.
  • Gentle Mist is an ultra-soothing hand sanitizer enriched with Madecassoside and Niacinamide, leaving hands sanitized, hydrated, and soothed."

Are the Hand sanitizer mists included when I purchase the accessories?

Our Hand sanitizer mists and accessories are sold separately. We only sell hand sanitzer mists + accessories together in sets/kits that will specifically disclose the content of the set. Please read carefully the product pages when purchasing our products.

Are hand sanitizers ok for use if you have asthma?

Some ingredients in hand sanitizers could trigger asthma. Consult your health care professional if you have any concerns.

Are Touchland hand sanitizers safe for pets?

Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.

Does Touchland offer dye free Hand sanitizer mists?

Yes, we do. Our dye free Power Mists include Beach Coco, Rainwater, and Unscented. Additionally, our premium Glow Mist Rosewater and Gentle Mist Lily of the Valley are formulated without dyes.

Are Touchland hand sanitizer mists safe to use on sensitive skin?

Our Gentle Mist has an ultra-soothing formulation that has been tested for sensitive skin. Stop use and ask a doctor if irritation and rash occurs. These may be signs of serious condition.

Can Touchland hand sanitizers stain fabrics or other articles?

Some of our formulations contain dyes, therefore they may discolor certain fabrics. Always try to not spray on clothes or other fabric materials.

Can Touchland hand sanitizer be used multiple times a day?

Yes, you can safely use the product many times a day. It’s important to repeat after washing, eating and after touching other objects.

How are hand sanitizers regulated in the US?

Hand sanitizers are regulated as over the counter OTC drug products by the USA FDA (Food and Drug Administration). The Touchland hand sanitizer products are produced and marketed as required to the FDA Topical Antimicrobial Drug Products Monograph. Touchland provides a hand sanitizer that offers both a topical antimicrobial support as well as a fragrant experience.

Where can I find more information on the product?

The FDA regulates hand sanitizers and requires that manufacturers provide details to the consumers in a “Drug Facts” table on the packaging. Consumers should review all warnings and precautions on this label.

Will overuse of alcohol-based hand rubs result in resistance?

There is currently no reported data to support this claim. Please refer to the WHO website to support additional Q&A’s around this topic.

Does the formula have an expiration date?

Yes, our formula typically has a 2-year expiration date from the manufacturing date. However, please check the expiration date on your product.

Are Touchland hand sanitizers flammable?

The formula contains ethyl alcohol and is considered flammable. If stored under suggested temperatures, it is safe. Follow the directions for use on the label.

Are Touchland hand sanitizers FSA/HSA eligible?

Yes, our hand sanitizers are eligible for FSA/HSA reimbursement; follow your plan's procedures for reimbursement. Only applicable in the US.

Can I leave my hand sanitizer in the car?

As per the labeling requirements on the package it states not to leave the Touchland product in temperatures > 104°F(40°C) otherwise you could compromise the effectiveness, appearance and performance of the product. The Touchland product is tested to support this statement.

Where should hand sanitizer be stored?

Hand sanitizer should be stored out of reach, and sight, of children. It should not be stored above 104°F (for example, it should not be stored in a car during the summer months).

How are your scents made?

Our scents comply with safety regulations outlined in IFRA Category 5C for hand sanitizers. It's important to note that our perfumers did not use actual essential oil/absolute in the formulation of our fragrances. The fragrance is inspired by it, and our perfumers skillfully crafted it using alternative ingredients, much like the creation of other everyday scents. For example, notes like fig, pistachio, and cherry are commonly recreated in perfumery without using the actual essential oils. If you have any further questions or concerns, we're here to provide more information.

How do I dispose of hand sanitizer?

Alcohol-based hand sanitizer is flammable as it contains 70% percent alcohol, so it should not be thrown in the trash. The EPA says the liquid and vapors in water pipes and sewer systems can cause fires and explosions. Proper disposal includes following all local, state, and federal disposal requirements and guidelines for hand sanitizer. For more information, visit the EPA's page on "How to Dispose of and Recycle Alcohol-Based Hand Sanitizer." To find a local household hazardous waste drop-off location visit Earth911 website: https://search.earth911.com/?what=HHW

Other safety tips:

  • Keep hand sanitizer out of your eyes.
  • Use hand sanitizer in a well-ventilated area.
  • Do not drink hand sanitizer. This is particularly important for young children, especially toddlers, who may be attracted by the pleasant smell or brightly colored bottles of hand sanitizer. Drinking even a small amount of hand sanitizer can cause alcohol poisoning in children. (But there is no need to be concerned if your children eat with or lick their hands after using hand sanitizer.) Poison control centers have had an increase in calls about accidental ingestion of hand sanitizer, so it is important that adults monitor young children’s use.
  • Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.
  • Hand sanitizer is flammable. Keep hand sanitizer away from heat and flames. When using hand sanitizer, rub your hands until they feel completely dry before performing activities that may involve heat, sparks, static electricity, or open flames.
  • More information can be found below
    https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19"

How can we guarantee the benefits of Touchland formulation?

Our formulas meet the safety and quality guidelines required by the FDA.

Can I refill my Touchland hand sanitizer?

  • Do not refill your partially empty or empty Touchland bottle with other products.
  • The FDA does not recommend mixing or adding other ingredients into an approved formulation. This will affect the safety, performance and efficacy of the formula.

Is Touchland formulation all-natural?

The ingredients are all FDA approved but the ingredients cannot be claimed all natural.

Why are Touchland hand sanitizers not refillable?

To ensure the safety and effectiveness of our products, we've chosen single-use packaging to prevent the risk of cross-contamination associated with refilling. FDA does not recommend refilling empty or partially empty containers of hand sanitizer. The safety of refilling or “topping off” used containers of hand sanitizer has not been well-studied. Potential safety risks that may be associated with refilling or “topping off” containers of hand sanitizer include accidental contamination, mixing of different hand sanitizer products leading to irritant effects, reduced potency from the evaporation of alcohol, and loss of stability. Here's an article about it here that contains more detailed information: https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19

Power Essence Body & Hair Fragrance Mist FAQs

How should I store my Power Essence Body & Hair Fragrance Mist?

To maintain the quality of your Body & Hair Fragrance Mist we recommend storing it in a cool, dark place, away from direct sunlight. Avoid hot temperatures as it can affect the formula's stability and shorten its shelf life.

Are the Power Essence Body & Hair Fragrance Mist refillable?

No, it is not refillable. Do not refill your partially empty or empty Touchland bottle with other products.

Does the Power Essence Body & Hair Fragrance Mist have an expiration date? What's the shelf life?

There typically isn’t an expiration date for cosmetic products, however the recommended shelf life is 24 months after it's been opened.

Can I use the Power Essence Body & Hair Fragrance Mist as a room/ linen spray?

No, we do not recommend using the Body & Hair Fragrance Mist as a room or linen mist, as it is formulated specifically for a different purpose.

Is the Power Essence Body & Hair Fragrance Mist free of Phthalates and Parabens?

Yes, it is Phthalate and Paraben free.

Can I spray the Power Essence Body & Hair Fragrance Mist on my clothes?

Spraying body mist on clothes is generally safe and can help enhance your scent. However, it's important to consider the fabric type and do a patch test first. It's best to avoid delicate fabrics such as silk, suede, leather, and satin.

Is the Power Essence Body & Hair Fragrance Mist safe to use if I have asthma?

Fragrances can sometimes trigger asthma symptoms for some individuals. It is recommended to perform a patch test before using the Body & Hair Fragrance Mist and monitor for any adverse reactions. Consult your health care professional if you have any concerns.

Can the Power Essence Body & Hair Fragrance Mist be used on children?

We recommend monitoring children when using cosmetic or fragrance products, as they absorb chemicals more quickly than adults and it should be stored out of reach, and sight, of children. Always check the ingredients list on the label. Our product contains allergens specific to each fragrance. While there are no age recommendations for fragrance use, it is not recommended for children under 3 years of age.

Does the Power Essence Body & Hair Fragrance Mist contain dye?

No, all Body & Hair Fragrance Mists are dye free.

Can I use the Power Essence Body & Hair Fragrance Mist on my pet?

No, we do not recommend using the Body & Hair Fragrance Mist on your furry friends. It's specially formulated for human use only. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.

How many scents come in the Power Essence Body & Hair Fragrance Mist?

Our Power Essence Body & Hair Fragrance Mists are available in eight uplifting scents, each carefully crafted to enhance your fragrance experience.

Does the Power Essence Body & Hair Fragrance Mist have accessories?

At the moment, we do not have any accessories for our Body & Hair Fragrance Mist. However, please follow our social media and sign up for our newsletter to stay informed about new product releases.

Can I use the Power Essence Body & Hair Fragrance Mist on wet or dry hair?

Yes, it can be used on both wet and dry hair.

Is the Power Essence Body & Hair Fragrance Mist safe for all hair textures and hair colors?

Yes, it is safe for all hair textures and natural hair colors.

Can it be used on colored or chemically treated hair?

It’s recommended to test a small patch of your hair prior to use to ensure the formula is suitable for your hair. We have not specifically tested the formula on color-treated or chemically treated hair types. Please be sure to read the label and directions prior to use.

What are the recommended amounts of sprays for effectiveness?

A minimum of 2-3 spritzes is recommended, but feel free to spritz as much as you like. Recommended for repeated use.

Will the Power Essence Body & Hair Fragrance Mist cause flakes in a customer's hair, if used on dirty hair?

Our formula should not cause flakiness in your hair, but this can depend on individual health conditions and how the product is used. For best results, we recommend using the mist on clean hair.

Can the Power Essence Body & Hair Fragrance Mist substitute shampoo?

No, hair mists cannot substitute shampoo, as they serve different purposes and have distinct formulations. Shampoos contain detergents designed to remove dirt, sebum, and other impurities from the hair and scalp.

Where can I buy the Power Essence Body & Hair Fragrance Mist?

The Power Essence Body& Hair Fragrance Mist is available at select retailers which include Sephora, Sephora @ Kohl's, Ulta Beauty. You can also buy directly from our website: Touchland.com.

Does the Power Essence Body & Hair Fragrance Mist leave a greasy residue?

No, it is designed to be lightweight and hydrating, leaving no greasy residue on your hair or skin.

Can we layer the Power Essence Body & Hair Fragrance Mist together?

Yes, the Body & Hair Fragrance Mists are layerable. Mix and match your favorite scents to create a fragrance that's personalized to you.

What are the key ingredients of the Power Essence Body & Hair Fragrance Mist ? What are the benefits?

The key ingredients and benefits of the Power Essence Body & Hair Fragrance Mist are:

Hyaluronic Acid: Helps hydrate and improve the appearance of the skin.
Panthenol: Helps smooth and refresh both skin and hair.
Niacinamide: Helps boost the radiance of skin and hair.

Sustainability FAQs

Is Touchland sustainable?

We decided to take responsibility for the plastic waste we generate by collaborating with PCX Markets, a fully transparent plastic credit marketplace for audited, traceable plastic waste recovery and responsible processing, to help fund cleanup projects. Since 2021, Touchland has helped divert over 564,000 kilograms of plastic waste from nature through these projects. Our company is committed to reducing the plastic we use in our products and packaging, while helping fund the cleanup of legacy plastic waste in our environment.

Rewards & Promotions FAQs

Does Touchland offer student discounts?

Yes, Touchland has a student discount program with Student Beans: https://touchland.com/pages/student-discount

Can I combine multiple discounts?

No, discounts can not be combined in an order.

Can discounts be applied to gift cards?

No, gift cards are excluded from discounts.

What products are not eligible for the build your bundle discount?

Limited edition, sets, collaborations, accessories, and gift cards are not eligible for Build your bundle discounts.

Does Touchland have a reward program?

Touchland has a Loyalty Reward program in place to give benefits to our repeat customers. Please find more details by creating a profile in our website: https://touchland.com/account/register.

How do I join the reward program?

You can get started by either clicking "Log In" at the top of the home page or by joining through the Rewards tab on the lower left side of your screen. From there, you can log in to your Touchland account or create a new one.

How can I earn touch points?

You can earn points by purchasing Touchland products (excluding gift cards) on our site or by completing the actions listed under "Ways to Earn."

Can I combine touch points with other discounts?

No, Touch Points cannot be combined with other discounts.

How do I redeem my touch points?

To redeem your Touch Points, you have two options. You can either apply them directly at checkout or access them through the Rewards tab on the lower left side of your screen. Once you click the Rewards tab, you'll see your available Touch Points at the top. Scroll down to "Ways to Redeem," where you'll find your available rewards coupons. Click "View," then select "Redeem" to receive a code to use during the checkout process.

What can touch points be redeemed for?

Touch Points can be redeemed for any products on our website (excluding gift cards).

Do my touch points expire?

Yes, Touch Points will expire after one year of inactivity and cannot be reinstated.

What happens to my touch points if I return a purchase?

The points value of the returned product will be deducted from your overall balance after your refund has been processed.

When will new touch points reflect on my account?

Touch Points will reflect on your account once your order has been shipped.

Who do I contact about questions regarding my touch points, status, or account?

For questions regarding your account please email customerservice@touchland.com. Our average response time is 2-3 business days.

Can I earn touch points for buying Touchland through third-party retailers?

No, Touch Points can only be earned from through purchases made on Touchland.com

Is there a minimum purchase required to use my touch points?

Yes, a minimum purchase of $50 is required to redeem your rewards points.

Orders & payments FAQs

How can I check the status of my order?

You can log into your account to check your order history and status. Please also refer to the email sent to you with your order details. The email will provide tracking information.

How do I reset my password?

Navigate to the login page and click on "Forgot your password." Enter your email address and click "Submit." You will receive an email with instructions to reset your password.

What should I do if I receive an order confirmation but I never placed an order?

Collaborations FAQs

Is the Touchland x Hello Kitty® case compatible with all mists?

Yes, it is compatible with all Touchland Hand Sanitizer Mists 1 FL. OZ. (30mL).

Are Touchland collaborations eligible for the build your bundle discount?

No, the Build your bundle discount is eligible for our core scents. Limited edition collections and collaborations are not included.

Is the Touchland x Hello Kitty® mist dye free?

Yes, this collaboration features a dye free version of our award-winning Berry Bliss scented Power Mist.

Will the Touchland x Hello Kitty® be available year round?

Touchland x Hello Kitty® is a limited edition collaboration, only available for a limited time.

Can the Touchland x Hello Kitty® limited edition case be purchased separately?

No, the Touchland x Hello Kitty® Limited Edition case is only available as part of a set with the mist. It cannot be purchased separately.

Contact FAQs

General inquiries?

Please email us at customerservice@touchland.com

Wholesale inquiries?

Please email us at wholesale@touchland.com

How do I report an adverse event?

Please email us at help@touchland.com

IMPORTANT INFORMATION ABOUT HAND SANITIZER ADVERSE EVENTS: As per the FDA OTC regulation an adverse event and serious adverse event definition are: death, a life threatening experience, inpatient hospitalization (even if the patient is released the same day, and even if it is prolongation of an existing inpatient hospitalization, but not an ER visit alone, a persistent or significant disability or incapacity, or a congenital anomaly or birth defect.

Would Touchland contact me with unsolicited financial offers or economic opportunities?

No, Touchland will never approach you directly with unsolicited financial offers or economic opportunities via direct messages (DMs), email, phone call or any other direct forms of communication. Any such communication is fraudulent and not associated with our company. For your safety please verify any correspondence by contacting us directly through our official channels.