FAQ
General FAQs
What is Touchland?
Touchland creates sensorial everyday essentials designed for life on the go. Through skincare-forward formulas, elevated design, and fragrance-led experiences, we transform routine moments, like using hand sanitizer, into small daily delights.
Where can I buy Touchland?
Touchland is available to shop on touchland.com, Amazon, and at select retailers, including Sephora, Sephora @ Kohl’s, and ULTA Beauty.
What products does Touchland offer?
We offer Power Essence Body & Hair Fragrance Mists, Power Mist Hydrating Hand Sanitizers, Premium Mists such as our Gentle Mist and Glow Mist, and on-the-go accessories like cases and Touchettes. Innovations and collaborations launch throughout the year.
What is a Power Essence Body & Hair Fragrance Mist?
Power Essence is a skincare-infused fragrance mist for body and hair. Available in a variety of immersive, transportive fragrances, each formula is enriched with hyaluronic acid, niacinamide, and panthenol to hydrate, refresh, and leave skin and hair feeling smooth. Fragrances can be layered to customize a signature scent.
What is a Power Mist Hydrating Hand Sanitizer?
Power Mist is a skincare-forward hand sanitizer enriched with aloe vera and essential oils delivered in a fine micro-mist. Each formula effectively sanitizes while hydrating skin, leaving hands delicately scented. Available in 15+ scents.
What are Premium Hydrating Hand Sanitizers?
Premium Mists feature elevated skincare benefits in two formulations:
- Glow Mist: A revitalizing hand sanitizer enriched with Detoskin™ and Vitasource™ that leaves hands sanitized, hydrated, and visibly restores your skin’s youthful glow.
- Gentle Mist: An ultra-soothing hand sanitizer enriched with Madecassoside and Niacinamide that leaves hands sanitized, hydrated, and soft.
What makes Touchland scents different?
Fragrance is core to the Touchland experience. All our scents are developed in collaboration with expert perfumers to deliver clean, modern fragrances that go far beyond typical sanitizers or body mists.
Is Touchland sustainable?
At Touchland, we take responsibility for the plastic we generate by funding plastic waste recovery through PCX Markets. Since 2021, we have helped divert over 564,000 kg of plastic waste from nature, while continuing to reduce plastic use across all our packaging and helping fund the cleanup of legacy plastic waste in our environment.
Are Touchland products refillable?
No. For safety and efficacy reasons, our products are designed for single use only. Refilling may compromise performance and increase the risk of contamination. For more information, visit the FDA’s website here.
Are Touchland products nut or soy-free?
Our formulas do not contain soy or any nut derivatives. It is important to note that nut derivatives and soy are used in other products in our manufacturing facility. Therefore, we cannot guarantee that our formulas are 100% nut- and soy-free. Please consult your allergist before using if there is a severe allergy.
Are Touchland products gluten-free?
Yes, all our products are gluten-free. However, they are not made in a gluten-free facility.
Are touchland products vegan & cruelty-free?
Yes, our formulas are not tested on animals, nor are they formulated with any ingredients derived from animals, which by definition makes them vegan. However, our formulas are not certified vegan and do not bear the Vegan Society trademark.
Are Touchland products dermatologist tested?
Yes, all our products are dermatologist-tested.
Where are the Touchland formulas made?
Our formulas are made in the USA.
Orders & Payments FAQs
How can I check the status of my order?
Log in to your account to check your order history and status. Please refer to the confirmation email you received when you placed your order for tracking information.
How do I reset my password?
Click “forgot your password” on the login page. Follow the instructions to enter your email and click “submit”. You will receive an email with further instructions to reset your password. Please check your spam folder if you do not find the reset email in your regular inbox.
What should I do if I receive an order confirmation but I never placed an order?
Notify your bank of potential fraud immediately. Please also contact our customer service team at customerservice@touchland.com.
power essence body & hair fragrance mist faqs
How do I use Power Essence Body & Hair Fragrance Mists?
Apply at least 2–3 spritzes to skin or hair as desired. Layer fragrances to customize a signature fragrance. It’s recommended for repeat use.
Can I use Power Essence Body & Hair Fragrance Mists on wet or dry hair?
Yes. Our Power Essence Body & Hair Fragrance Mists can be used on both wet and dry hair.
Are Power Essence Body & Hair Fragrance Mists safe for all hair types and hair colors?
Yes. Our Power Essence Body & Hair Fragrance Mists are safe for all hair types, textures, and hair colors.
Can Power Essence Body & Hair Fragrance Mists be used on colored or chemically treated hair?
We recommend testing a small patch of your hair prior to use to ensure the formula is suitable for your hair. Please read the label and directions before use.
Do Power Essence Body & Hair Fragrance Mists leave a greasy residue or cause flakes?
Not at all. Our Power Essence Body & Hair Fragrance Mists are lightweight, non-greasy, and designed to be flake-free. Because everyone’s hair is unique, we suggest using the mists on clean hair for the best results.
What are the most popular Power Essence fragrances?
Vanilla Velvet and Peachy Lychee are top-rated for their sophisticated, long-lasting profiles.
What are the key ingredients and benefits of Power Essence Body & Hair Fragrance Mists?
The key ingredients and benefits of our Power Essence Body & Hair Fragrance Mists are:
- Hyaluronic Acid: Helps hydrate and improve the appearance of skin.
- Panthenol: Helps smooth and refresh both skin and hair.
- Niacinamide: Helps boost the radiance of skin and hair.
Are Power Essence Body & Hair Fragrance Mists dye-free?
Yes, all Power Essence Body & Hair Fragrance Mists are dye-free.
Are Power Essence Body & Hair Fragrance Mists free of phthalates and parabens?
Yes, all Power Essence Body & Hair Fragrance Mists are phthalate- and paraben-free.
Can Power Essence Body & Hair Fragrance Mists be a substitute for my shampoo?
No, they cannot substitute your shampoo because they serve a different purpose and have a distinct formulation. Shampoos contain detergents designed to remove dirt, sebum, and other impurities from the hair and scalp.
Are Power Essence Body & Hair Fragrance Mists safe to use if I have asthma?
Fragrances can sometimes trigger asthma symptoms for some individuals. We recommend performing a patch test before using Power Essence Body & Hair Fragrance Mists and monitoring for any adverse reactions. Consult your health care professional if you have any concerns.
How do I store my Power Essence Body & Hair Fragrance Mist?
To maintain the quality of your Power Essence Body & Hair Fragrance Mist, we recommend storing it in a cool, dark place, away from direct sunlight. Avoid hot temperatures as they can affect the formula's stability and shorten its shelf life. Additionally, we recommend storing it out of reach and sight of children.
Do Power Essence Body & Hair Fragrance Mists have an expiration date?
Not technically, but the recommended shelf life is 24 months after opening.
Can I use Power Essence Body & Hair Fragrance Mists as a room or linen spray?
We don’t recommend using Power Essence Body & Hair Fragrance Mists as a room or linen mist.
Can I spray Power Essence Body & Hair Fragrance Mists on my clothes?
Yes! Our Power Essence Body & Hair Fragrance Mists are safe to spray on most fabrics and can help your scent last even longer. We always recommend doing a quick patch test first and avoiding delicate materials like silk, suede, leather, or satin.
Can Power Essence Body & Hair Fragrance Mists be used on children?
We recommend adult supervision when children use our fragrance mists, as their skin can be more sensitive than adults'. While there is no official age limit for fragrance use, we do not recommend our products for children under 3 years of age. Always check the ingredient list on the packaging for specific allergens before use.
Can I use Power Essence Body & Hair Fragrance Mists on my pet?
No, we do not recommend using our Power Essence Body & Hair Fragrance Mists on pets; they are specially formulated for humans only. If your pet happens to ingest or have a reaction to the product, please contact your veterinarian or a pet poison control center immediately.
Do Power Essence Body & Hair Fragrance Mists have accessories?
Yes! We offer soft silicone cases in a variety of signature colors with sleek O-rings that ensure your mist is always within reach. Clip it to your jeans or on your bag as a charm.
Hand Sanitizer FAQs
How and when should I use my Touchland Hand Sanitizer?
Spritz enough mist to cover all surfaces of your hands and rub them together until dry (approx. 20 seconds). Our formula is designed for safe, repeated daily use. We recommend applying it after touching common surfaces, before eating, or whenever soap and water aren't available. For the best results, ensure your hands aren't visibly dirty before applying, and always follow CDC and FDA guidelines for effective sanitization.
How do I store my Touchland Hand Sanitizer?
To keep your hand sanitizer effective, we recommend storing it in a cool, dry place below 104°F (40°C). Always keep your hand sanitizer out of the reach and sight of children. We recommend avoiding leaving your hand sanitizer in the car during the summer, as high temperatures can affect the formula.
Are Touchland Hand Sanitizers flammable?
Yes, because our formula contains ethyl alcohol, it is considered flammable. We recommend keeping your hand sanitizers away from fire or open flames. When stored in a cool, dry place (under 104°F), they are perfectly safe to use and carry on the go.
What should I avoid when using Touchland Hand Sanitizers?
Our hand sanitizers are for external use only. Please keep them out of your eyes and avoid ingestion. If accidental ingestion occurs, contact a poison control center immediately. We recommend always supervising children when using it to ensure they apply it safely.
What are the benefits of Touchland Hand Sanitizers?
All of our hand sanitizers are made differently and with intention.
- Hydrating - Enriched with Aloe Vera to help hydrate skin.
- Uplifting Scents - Available in 15+ scents that move your mood.
- Lightweight - Non-sticky and fast-absorbing formula delivered in a micro-mist.
- Free From - Formulated without phthalates and sulfates (and dyes when applicable).
- Ethically Crafted - Vegan and cruelty-free.
Of course, the active ingredient is alcohol, which is effective against the most common bacteria.
We also offer premium hand sanitizers, which feature elevated skincare benefits:
- Glow Mist is a revitalizing hand sanitizer enriched with Detoskin™ and Vitasource™ that visibly restores your skin’s youthful glow.
- Gentle Mist is an ultra-soothing hand sanitizer enriched with Madecassoside and Niacinamide that softens hands.
What is the active ingredient in Touchland Hand Sanitizers?
Our hand sanitizers contain 70% ethyl alcohol v/v.
What alcohol is used in Touchland Hand Sanitizers?
Grain alcohol is used in our hand sanitizer formulas.
Do Touchland Hand Sanitizers contain corn?
Yes, the alcohol used in our hand sanitizers contains corn.
Are Touchland Hand Sanitizers all-natural?
The ingredients we use are all FDA-approved, but they cannot be labeled all-natural.
Do Touchland Hand Sanitizers contain triclosan, methanol, or any FDA-banned ingredients?
No, our formulation is free of triclosan and harmful FDA-banned ingredients. All ingredients in the formula meet US Pharmacopeia (USP) standards and are FDA-approved.
Does Touchland offer dye-free hand sanitizers?
Yes, we do. Our dye-free hand sanitizers include the special edition collaborations, Beach Coco, Rainwater, Unscented, and Confetti Cake Power Mists. Our premium Rosewater Glow Mist and Lily of the Valley Gentle Mist are also dye-free.
How are Touchland hand sanitizer scents made?
Our scents comply with safety regulations outlined in IFRA Category 5C for hand sanitizers. It's important to note that our perfumers do not use actual essential oils/absolutes in the formulation of our fragrances. The scents are inspired, and our perfumers skillfully crafted them using alternative ingredients, much like they create other everyday scents.
Are Touchland Hand Sanitizers safe to use on sensitive skin?
Yes. Our Gentle Mist features an ultra-soothing formulation tested for sensitive skin. Stop use and ask a doctor if irritation and a rash occur. These may be signs of a serious condition.
Are Touchland Hand Sanitizers okay to use if I have asthma?
Since every individual’s triggers are different, we recommend consulting with your healthcare professional if you have concerns about fragrance or alcohol-based products. We provide a full list of ingredients on each product page to help you and your doctor make the best choice for your needs.
Are hand sanitizers okay to use while pregnant?
We suggest checking with your healthcare professional if you’re unsure about using fragranced products during pregnancy. To help, we provide a complete list of ingredients for every formula on our website.
Can I use Touchland Hand Sanitizers on children?
Yes, when used as directed on our label, our sanitizers are safe for children. We recommend adult supervision for children under six years of age to ensure they use the product correctly. As a safety precaution, please keep hand sanitizers out of reach of children, and if swallowed, contact a healthcare professional or Poison Control immediately.
Are Touchland Hand Sanitizers safe for pets?
No, our products are formulated for human use only. Please do not apply hand sanitizer to your pets or allow them to ingest the formula. If you suspect your pet has ingested hand sanitizer or is having a reaction, please contact your veterinarian or a pet poison control center right away.
Can Touchland Hand Sanitizers stain fabrics or other articles?
Some of our formulas contain dyes and, therefore, may discolor certain fabrics. We recommend not spraying directly onto clothes or other fabrics.
Do Touchland Hand Sanitizers have an expiration date?
Yes, our hand sanitizers typically have a 2-year expiration date from the manufacturing date. However, please check the expiration date on your product for the most accurate information.
Can I use my Touchland Hand Sanitizers after the expiration date?
We do not recommend using our hand sanitizers past their expiration date. This date, supported by FDA testing guidelines, ensures the formula remains stable and effective for 2 years when stored correctly. After this window, the alcohol content may decrease, making the product less effective at killing germs.
Are Touchland Hand Sanitizers FSA/HSA eligible?
Yes, our hand sanitizers are eligible for FSA/HSA reimbursement only in the US. Follow your plan's procedures for more details.
Are Touchland Hand Sanitizers travel size?
Yes, all of our hand sanitizers are lightweight, portable, and TSA carry-on friendly at 1 FL. OZ. (30 mL).
How do I dispose of my Touchland Hand Sanitizers?
Because our formulas contain 70% alcohol, they are considered flammable and should not be disposed of in your regular household trash or poured down the drain. To protect your local environment and plumbing, we recommend following your community’s specific guidelines for hazardous waste.
You can find a local drop-off location through Earth911 or visit the EPA’s website for more information on safely recycling alcohol-based products.
Are Hand Sanitizers included when I purchase accessories?
In short, no. Our hand sanitizer mists and accessories are sold separately. We only sell hand sanitizer mists and accessories together in sets/kits that clearly disclose the contents of each set. Please read the product pages before purchasing.
GENERAL ACCESSORIES FAQs
Are accessories sold separately?
Yes, hand and body mists are sold separately from accessories unless they are part of a clearly marked set.
Are accessories available year-round?
Yes, our core accessories are available year-round. However, special edition items are available for only a limited time.
How many colors of the Body & Hair Mist Case are available?
There are eight signature colors available: Hibiscus Pink, Ruby Red, Golden Honey, Blush Coral, Regal Violet, Azure Blue, Zesty Green, and Rosy White.
Is the Body & Hair Mist Case compatible with all Power Essence Body & Hair Mists?
Yes, the Body & Hair Mist Cases are compatible with all Power Essence Body & Hair Fragrance Mists 2 FL. OZ. (60 mL).
How many colors of the Hand Mist Case are available?
There are nine signature colors available: Jet Black, Icy White, Matcha Green, Frosty Blue, Candy Red, Purple Haze, Orange Spritz, Bubblegum Pink, and Frosted Sparkle. Additional colors and designs become available through special editions and collaborations.
Is the Hand Mist Case compatible with all Touchland Hand Mists?
Yes, our Hand Mist Cases are compatible with all 1 FL. OZ. (30 mL) mists, including our Power Mists and both Premium Mists: Gentle Mist and Glow Mist.
SPECIAL EDITION CONFETTI CAKE COLLECTION FAQs
What is included in the Special Edition Confetti Cake set?
The Special Edition Confetti Cake Set features our Confetti Cake Power Mist Hydrating Hand Sanitizer and a Frosted Sparkle Hand Mist Case.
Will the Confetti Cake Power Mist Hydrating Hand Sanitizer and Frosted Sparkle Hand Mist case be available year-round?
Yes, the celebration continues. Both products have been added to our core range of scents and accessories.
Is the Frosted Sparkle Hand Mist Case compatible with all hand sanitizer mists?
Yes, it is compatible with all Touchland Hand Sanitizer Mists 1 FL. OZ. (30mL).
Is the Confetti Cake Power Mist Hydrating Hand Sanitizer dye-free?
Yes, it is dye-free.
TOUCHLAND X HELLO KITTY® SPECIAL EDITION SET FAQs
Will the Touchland x Hello Kitty® Special Edition Set be available year-round?
The Touchland x Hello Kitty® Special Edition Set is a special edition collaboration that is only available for a limited time.
Is the Touchland x Hello Kitty® Special Edition Hand Sanitizer dye-free?
Yes, this collaboration features a dye-free version of our award-winning Berry Bliss Power Mist Hydrating Hand Sanitizer.
Is the Touchland x Hello Kitty® Special Edition Hand Mist Case compatible with all mists?
Yes, it is compatible with all Touchland Hand Mists 1 FL OZ. (30mL).
Is the Touchland x Hello Kitty® Special Edition Set eligible for promotions or discounts?
No, special edition collections and collaborations are not eligible for promotions or discounts.
Can the Touchland x Hello Kitty® Special Edition Hand Mist Case be purchased separately?
No, the Touchland x Hello Kitty® Special Edition Hand Mist Case is only available as part of a set with the Power Mist. It cannot be purchased separately.
SPECIAL EDITION DISNEY & TOUCHLAND SET FAQs
What is included in the Special Edition Disney & Touchland Set?
The Disney & Touchland Special Edition Set features our award-winning Wild Watermelon Power Mist Hydrating Hand Sanitizer and a timeless Mickey Mouse Hand Mist Case.
Is the Special Edition Disney & Touchland Hand Sanitizer Mist dye-free?
Yes, this collaboration features a dye-free version of our award-winning Wild Watermelon Power Mist Hydrating Hand Sanitizer.
Is the Special Edition Disney & Touchland Case compatible with all hand sanitizer mists?
Yes, it is compatible with all Touchland Hand Mists 1 FL OZ. (30mL).
How can I care for the Special Edition Disney & Touchland Hand Mist Case?
To clean this one-of-a-kind, durable case, just wipe with a warm washcloth. Easy.
Is the Special Edition Disney & Touchland set eligible for promotions or discounts?
No, special edition collections and collaborations are not eligible for promotions or discounts.
Will the Special Edition Disney & Touchland Set be available year-round?
No, the Special Edition Disney & Touchland Set is a special edition collaboration that is only available for a limited time.
SPECIAL EDITION CROCS X TOUCHLAND HAND MIST CASE FAQs
Is the Touchland Hand Sanitizer mist included with the Special Edition Crocs x Touchland Hand Mist Case?
No, the Touchland Hand Sanitizer Mist is not included with the case. It must be purchased separately.
Is the Special Edition Crocs x Touchland Hand Mist Case compatible with all Touchland Hand Sanitizer Mists?
Yes, it is compatible with all Touchland Hand Sanitizer Mists 1 FL. OZ. (30 mL).
How many colors of the Special Edition Crocs x Touchland Hand Mist Case are available?
There are four colors available: Cosmic White, Sugarpop Pink, Pixie Lavender, and Cloudwave Blue.
Can the Jibbitz™ Charms on the Special Edition Crocs x Touchland Hand Mist Case be removed and replaced with other Crocs Jibbitz™ charms?
Yes! The Jibbitz™ charms can be removed from the case and replaced with any other Crocs Jibbitz™ charms you want.
Can the Jibbitz™ Charms included with the Special Edition Crocs x Touchland Hand Mist Case be purchased separately?
No, the Jibbitz™ charms are not currently available for purchase separately from the case on our website.
Will the Special Edition Crocs x Touchland Hand Mist Case be available year-round?
The Special Edition Crocs x Touchland case is only available for a limited time.
Is the Special Edition Crocs x Touchland Hand Mist Case eligible for promotions or discounts?
No, special edition collections and collaborations are not eligible for promotions or discounts.
PROMOTIONS & REWARDS FAQs
Does Touchland offer student discounts?
Yes, we have a student discount program with Student Beans.
Can you combine multiple discounts in one order?
No, multiple discounts cannot be combined in one order. Only one discount can be used at a time.
Can discounts be applied to gift cards?
No, gift cards are excluded from discounts.
Does Touchland have a reward program?
We have a Loyalty Reward program in place that gives benefits (a.k.a., Touch Points) to our loyal customers.Touch Points can be redeemed for all products on our website (excluding gift cards, and special edition collaborations and collections). For more details, click here.
How do I join the reward program?
We’re excited to have you! You can get started by clicking Rewards at the top right of our homepage. A rewards pop-up will appear on the lower-right side of your screen. From there, click Join Now and create an account to start earning points! Or, click here.
How do I earn Touch Points?
You earn points by purchasing Touchland products (excluding gift cards) on our site or by completing the actions listed under Ways to Earn.
Can I combine Touch Points with other discounts?
No, Touch Points cannot be combined with other discounts.
Do my Touch Points expire?
To keep the rewards flowing, your Touch Points will expire after one year of account inactivity. We aren’t able to reinstate points once they’ve expired, so be sure to stock up before they're gone.
Is there a minimum purchase required to use my Touch Points?
Yes! Spend a minimum of $25 to redeem your $5 reward. Spend a minimum of $40 to redeem your $10 reward.
How do I redeem my Touch Points?
You have two options to redeem your Touch Points:
1. Apply them directly at checkout
2. Access them through the Rewards tab on the lower-right side of your screen. Once you click the Rewards tab, you'll see your available Touch Points at the top. Scroll down to Ways to Redeem to find your available rewards coupons. Click View, then select Redeem to receive a code to use during the checkout process.
What happens to my Touch Points if I return a purchase?
The Touch Points value of the returned product will be deducted from your overall balance after your refund has been processed.
When will new Touch Points reflect on my account?
Touch Points will show up on your account once your order has been shipped.
Can I earn Touch Points for buying Touchland through third-party retailers?
No, Touch Points can only be earned through purchases made on Touchland.com.
Who do I contact about questions regarding my Touch Points status or account?
Please email customerservice@touchland.com. Our average response time is 1–3 business days.
CONTACT FAQs
General inquiries?
Please email us at customerservice@touchland.com.
Wholesale inquiries?
Please email us at wholesale@touchland.com.
How do I report an adverse event?
Please email us at help@touchland.com.
IMPORTANT INFORMATION ABOUT HAND SANITIZER ADVERSE EVENTS: As per the FDA OTC regulation, an adverse event and serious adverse event definition are: death, a life threatening experience, inpatient hospitalization (even if the patient is released the same day, and even if it is prolongation of an existing inpatient hospitalization, but not an ER visit alone), a persistent or significant disability or incapacity, or a congenital anomaly or birth defect.
Would Touchland contact me with unsolicited financial offers or economic opportunities?
No, we will never approach you directly with unsolicited financial offers or economic opportunities via direct messages (DMs), email, phone call, or any other direct forms of communication. Any such communication is fraudulent and not associated with our company. For your safety, please verify any correspondence by contacting us directly through our official channels.