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GENERAL FAQs

WHAT IS TOUCHLAND?

Touchland is a cutting-edge lifestyle brand committed to revolutionizing personal care with scentsational products. Our products are designed to elevate everyday routines with a focus on innovation, quality, and style by inspiring your everyday essentials.

WHERE CAN I BUY TOUCHLAND?

Touchland products are available at select retailers including Sephora, Sephora @ Kohls, ULTA Beauty, Target, and Amazon. You can also purchase directly from our official website: https://touchland.com

PRODUCT FAQs

WHAT PRODUCTS DOES TOUCHLAND OFFER?

Currently, we offer a range of award-winning hand sanitizers and fashion accessories that include Cases and Touchettes. Stay tuned for exciting announcements as we expand our product line into new categories to fit into your daily beauty routine. Exciting things happening in future, stay tuned!

HOW DO I USE TOUCHLAND HAND SANITIZER MISTS?

Put enough sanitizer on your hands to cover all surfaces thoroughly. Rub your hands together until they feel dry which is approximately 20 secs. Do not wipe or rinse off the hand sanitizer before it dries. Do not use hand sanitizer if your hands are visibly dirty or greasy; wash your hands with soap and water instead first. Follow CDC & FDA guidelines for effective hand sanitization: https://www.cdc.gov/handwashing/hand-sanitizer-use.html;

https://www.fda.gov/consumers/consumer-updates/safely-using-hand-sanitizerRecommended for repeated use. Children under 6 years of age should be supervised when using this product. Keep hand sanitizer out of your eyes. Flammable, keep away from fire or flame. For external use only. You should not drink hand sanitizer.  Drinking only a small amount could cause alcohol poisoning.

HOW MANY SPRAYS DOES TOUCHLAND HAND SANITIZER 1FL OZ (30ML) DELIVER?

Each mist bottle delivers 500 sprays.

WHERE IS THE TOUCHLAND HAND SANITIZER FORMULA MADE? 

Touchland formula is made in the USA.

WHAT IS THE ACTIVE INGREDIENT IN TOUCHLAND HAND SANITIZER FORMULA? 

Touchland hand sanitizers contain Alcohol 70% v/v.

WHEN SHOULD HAND SANITIZER PRODUCTS BE USED?

The CDC and WHO recommend using alcohol based hand sanitizers when hands are not dirty or soiled and when soap and water are not available.

WHAT ARE THE BENEFITS OF TOUCHLAND HAND SANITIZER FORMULATION? 

Experience reduction of microbes, hydration, lasting effects, softer skin, freshness, quick evaporation, and delightful scents.

DOES TOUCHLAND FORMULATION CONTAIN TRICLOSAN, METHANOL OR ANY FDA-BANNED INGREDIENTS?

No, our formulation is free of triclosan and harmful FDA-banned ingredients. Quality standards and specifications of all the ingredients in the formula are used and meet US Pharmacopeia (USP) and approved by the FDA.

HOW CAN WE GUARANTEE THE BENEFITS OF TOUCHLAND FORMULATION?

Our formulas meet the safety and quality guidelines required by the FDA.

IS TOUCHLAND FORMULATION ALL-NATURAL?

The ingredients are all FDA approved but the ingredients cannot be claimed all natural.

WHAT ARE THE DIFFERENCES BETWEEN POWER MIST, GENTLE MIST, AND GLOW MIST, ASIDE FROM THE DIFFERENT SCENTS?

The main differences are:
  • Power Mist contains our award-winning hydrating & fast-absorbing hand sanitizer formulation that comes in multiple uplifting scents.
  • Glow Mist is a revitalizing hand sanitizer formulated with our award-winning formulation plus two hero ingredients: Detoskin and Vitasource.  This formula helps reduce dry skin appearance, improve appearance of skin’s firmness & detoxify your skin while visibly regaining the skin’s youthful glow.
  • Gentle Mist is an ultra-soothing hand sanitizer with a hypoallergenic scent formulated with our award-winning formulation plus three hero ingredients: Madecassoside, Niacinamide and Centella Asiatica Leaf Extract. This formula helps replenish the skin’s moisture barrier, soothe skin & defend against environmental stressors. This formula is safe for sensitive skin.

ARE THE MISTS INCLUDED WHEN I PURCHASE THE ACCESSORIES?

Our mists and accessories are sold separately. We only sell mists + accessories together in sets/kits that will specifically disclose the content of the set. Please read carefully the product pages when purchasing our products.

ARE TOUCHLAND HAND SANITIZER MISTS TRAVEL SIZE?

Yes, they are lightweight and portable. Touchland hand sanitizer mists are TSA carry-on friendly given they are 1fl oz (30ml).

CAN I USE TOUCHLAND PRODUCTS ON CHILDREN?

For children under six years of age, hand sanitizer should be used with adult supervision. When used according to the directions on the Drug Facts Label, hand sanitizer is not dangerous for children. If swallowed, get medical help or contact the Poison Control Center right away. https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19

ARE TOUCHLAND HAND SANITIZER MISTS SAFE TO USE ON SENSITIVE SKIN?

Our Gentle Mist has an ultra-soothing formulation with a hypoallergenic scent tested for sensitive skin. Stop use and ask a doctor if irritation and rash occurs. These may be signs of serious condition.

ARE TOUCHLAND HAND SANITIZERS DERMATOLOGIST TESTED?

Yes, all of our products are dermatologist tested.

CAN I SPRAY TOUCHLAND HAND SANITIZER ON SURFACES TO KILL MOLD AND MILDEW?

No, the Touchland hand sanitizer is tested and registered for personal use only.

CAN TOUCHLAND HAND SANITIZER BE USED MULTIPLE TIMES A DAY? 

Yes, you can safely use the product many times a day. It’s important to repeat after washing, eating and when touching other objects.

HOW ARE HAND SANITIZERS REGULATED IN THE US? 

Hand sanitizers are regulated as over the counter OTC drug products by the USA FDA (Food and Drug Administration). The Touchland hand sanitizer products are produced and marketed as required to the FDA Topical Antimicrobial Drug Products Monograph. Touchland provides a hand sanitizer that offers both a topical antimicrobial support as well as a fragrant experience.

WHERE CAN I FIND MORE INFORMATION ON THE PRODUCT?

The FDA regulates hand sanitizers and requires that manufacturers provide details to the consumers in a “Drug Facts” table on the packaging. Consumers should review all warnings and precautions on this label.

WILL OVERUSE OF ALCOHOL-BASED HANDRUBS RESULT IN RESISTANCE?

There is currently no reported data to support this claim. Please refer to the WHO website to support additional Q&A’s around this topic. https://www.who.int/news-room/questions-and-answers/item/alcohol-based-handrub-risks-hazards

DOES THE FORMULA HAVE AN EXPIRATION DATE?

Yes, our formula typically has a 2-year expiration date from the manufacturing date. However, please check the expiration date on your product.

CAN I USE TOUCHLAND HAND SANITIZER AFTER THE EXPIRATION DATE?

The expiration date defines the end of the shelf life of the product. It is not recommended to use the product past this date. Touchland follows the FDA guidelines on testing to support this expiration date. The product is less effective after the expiration date. This date supports the product if maintained in the storage conditions on the label will be stable for 2 years.

ARE TOUCHLAND HAND SANITIZERS FLAMMABLE?

The formula contains ethyl alcohol and is considered flammable. If stored under suggested temperatures, it is safe. Follow the directions for use on the label.

ARE TOUCHLAND HAND SANITIZERS FSA/HSA ELIGIBLE?

Yes, our hand sanitizers are eligible for FSA/HSA reimbursement; follow your plan's procedures for reimbursement. Only applicable in the US.

CAN I LEAVE MY HAND SANITIZER IN THE CAR?

As per the labeling requirements on the package it states not to leave the Touchland product in temperatures > 104°F(40°C) otherwise you could compromise the effectiveness, appearance and performance of the product. The Touchland product is tested to support this statement.

WHERE SHOULD HAND SANITIZER BE STORED?

Hand sanitizer should be stored out of reach, and sight, of children. It should not be stored above 104°F (for example, it should not be stored in a car during the summer months).

HOW ARE YOUR SCENTS MADE?

Our scents comply with safety regulations outlined in IFRA Category 5C for hand sanitizers. It's important to note that our perfumers did not use actual essential oil/absolute in the formulation of our fragrances. The fragrance is inspired by it, and our perfumers skillfully crafted it using alternative ingredients, much like the creation of other everyday scents. For example, notes like fig, pistachio, and cherry are commonly recreated in perfumery without using the actual essential oils. If you have any further questions or concerns, we're here to provide more information.

CAN TOUCHLAND HAND SANITIZERS STAIN FABRICS OR OTHER ARTICLES?

Some of our formulations contain dyes, therefore they may discolor certain fabrics. Always try to not spray on clothes or other fabric materials.

ARE TOUCHLAND PRODUCTS NUT OR SOY FREE?

Our formulas produced by our manufacturer do not contain soy or any nut derivatives as you can see on our ingredient list (https://touchland.com/pages/ingredients), however, it is important to note that nut derivatives or soy are used in other products in the manufacturing facility. Therefore, we cannot guarantee that our products are 100% free of nuts or soy. If there is a severe allergy, we recommend consulting your allergist prior to using.

ARE TOUCHLAND HAND SANITIZERS SAFE FOR PETS?

Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.

ARE TOUCHLAND HAND SANITIZERS VEGAN?

These formulas are not formulated with any ingredients derived from animals and therefore meets the definition of Vegan. However, this formula is not certified Vegan and does not bear the Vegan Society trademark.

ARE TOUCHLAND HAND SANITIZERS GLUTEN FREE?

We can confirm that the formula does not contain any gluten ingredients. However, the products are not manufactured in a Gluten free facility.

ARE TOUCHLAND HAND SANITIZERS CRUELTY FREE?

We can confirm that the formula is not tested on animals.

ARE HAND SANITIZERS OK FOR USE WHILE PREGNANT?

It’s recommended to talk with your health care professional.

ARE HAND SANITIZERS OK FOR USE IF YOU HAVE ASTHMA?

Some ingredients in hand sanitizers could trigger asthma. Consult your health care professional if you have any concerns. 

HOW DO I DISPOSE HAND SANITIZER?

Alcohol-based hand sanitizer is flammable as it contains 70% percent alcohol, so it should not be thrown in the trash. The EPA says the liquid and vapors in water pipes and sewer systems can cause fires and explosions. Proper disposal includes following all local, state, and federal disposal requirements and guidelines for hand sanitizer. For more information, visit the EPA's page on "How to Dispose of and Recycle Alcohol-Based Hand Sanitizer." To find a local household hazardous waste drop-off location visit Earth911 website: https://search.earth911.com/?what=HHW

OTHER SAFETY TIPS:

  • Keep hand sanitizer out of your eyes.
  • Use hand sanitizer in a well-ventilated area.
  • Do not drink hand sanitizer. This is particularly important for young children, especially toddlers, who may be attracted by the pleasant smell or brightly colored bottles of hand sanitizer. Drinking even a small amount of hand sanitizer can cause alcohol poisoning in children. (But there is no need to be concerned if your children eat with or lick their hands after using hand sanitizer.) Poison control centers have had an increase in calls about accidental ingestion of hand sanitizer, so it is important that adults monitor young children’s use.
  • Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.
  • Hand sanitizer is flammable. Keep hand sanitizer away from heat and flames. When using hand sanitizer, rub your hands until they feel completely dry before performing activities that may involve heat, sparks, static electricity, or open flames.
  • More information can be found below

SUSTAINABILITY FAQs

IS TOUCHLAND SUSTAINABLE?

While our products can't be refilled due to the risk of cross-contamination, we decided to take responsibility for the plastic waste we generate by becoming a Plastic Clean-up partner in collaboration with Plastic Credit Exchange (PCX). For the last 3 years, we have been working with PCX Markets, a fully transparent plastic credit marketplace for audited, traceable plastic waste recovery and responsible processing worldwide, to help fund cleanup projects. To date, PCX Markets has enabled the clean up of over 81.9 million kilograms of plastic waste worldwide. Our company is committed to reducing the plastic we use in our products and packaging, while helping fund the cleanup of legacy plastic waste in our environment. This label is awarded to companies and brands that deliver significant, measurable impact in cleaning up plastic waste. 

CAN I REFILL MY TOUCHLAND?

  • Do not refill your partially empty or empty Touchland bottle with other products.
  • The FDA does not recommend mixing or adding other ingredients into an approved formulation.  This will affect the safety, performance and efficacy of the formula.

WHY ARE TOUCHLAND PRODUCTS NOT REFILLABLE?

To ensure the safety and effectiveness of our products, we've chosen single-use packaging to prevent the risk of cross-contamination associated with refilling. FDA does not recommend refilling empty or partially empty containers of hand sanitizer. The safety of refilling or “topping off” used containers of hand sanitizer has not been well-studied. Potential safety risks that may be associated with refilling or “topping off” containers of hand sanitizer include accidental contamination, mixing of different hand sanitizer products leading to irritant effects, reduced potency from the evaporation of alcohol, and loss of stability. Here's an article about it here that contains more detailed information: https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19

COLLABORATION FAQs

DOES TOUCHLAND  COLLABORATE WITH OTHER BRANDS?

Yes, we have exciting collaborations with various brands across beauty, fashion, and entertainment. Keep an eye out for limited-edition releases.

DO SOLD OUT COLLABORATIONS COME BACK?

Once our limited edition collabs are sold out they are not coming back. 

HOW CAN I COLLABORATE WITH TOUCHLAND?

We're always open to creative and fun collaborations. Please reach out to our partnership team via collab@touchland.com.

DONATION FAQs

DOES TOUCHLAND DONATE PRODUCTS?

Given the large volume of donation inquiries we receive, unfortunately we can not support every inquiry as a small business. However, at Touchland, we want to make a positive impact in the world, and that’s why we created our social initiative: Touchlives. To date, we have donated more than 1,000,000 hand washings to public schools in the United States to ensure teachers and students have access to hand sanitizer.

EVENTS & PROGRAMS FAQs

DOES TOUCHLAND HOST POP-UP EVENTS?

Yes, we occasionally host pop-up events to connect with our community. Follow us on social media for announcements about upcoming events.

DOES TOUCHLAND OFFER STUDENT DISCOUNTS?

Yes, Touchland has a student discount program with Student Beans: https://touchland.com/pages/student-discount

DOES TOUCHLAND HAVE A REWARD PROGRAM?

Touchland has a Loyalty Reward program in place to give benefits to our repeat customers. Please find more details by creating a profile in our website: https://touchland.com/account/register.

FUTURE INITIATIVES FAQs

WHAT CAN WE EXPECT FROM TOUCHLAND IN THE FUTURE?

We're excited to bring you more scents, collaborations, and new product categories. Stay tuned for surprises!

IS TOUCHLAND EXPANDING INTO NEW PRODUCT CATEGORIES?

Absolutely! We're on a mission to introduce innovative products beyond hand sanitizers. Get ready for an expanded Touchland experience. Exciting things are on the horizon!

ORDERS & PAYMENTS FAQs

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can log into your account to check your order history and status. Please also refer to the email sent to you with your order details. The email will provide tracking information.

HOW DO I RESET MY PASSWORD?

Navigate to the login page and click on "Forgot your password." Enter your email address and click "Submit." You will receive an email with instructions to reset your password. 

WHAT SHOULD I DO IF I RECEIVE AN ORDER CONFIRMATION BUT I NEVER PLACED AN ORDER?

Notify your bank of potential fraud. Please contact our customer service team at customerservice@touchland.com

CONTACT FAQs

GENERAL INQUIRIES?

Please email us at customerservice@touchland.com

WHOLESALE INQUIRIES?

Please email us at wholesale@touchland.com

PRESS INQUIRIES?

Please email us at pr@touchland.com

COLLABORATION INQUIRIES?

Please email us at collab@touchland.com

INTERNATIONAL INQUIRIES?

Please email us at distribution@touchland.com

REPORT ADVERSE EVENT REPORTING

To report an adverse event, please email help@touchland.com

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