GENERAL FAQs
WHAT IS TOUCHLAND?
Touchland is a cutting-edge lifestyle brand committed to revolutionizing personal care with scentsational products. Our products are designed to elevate everyday routines with a focus on innovation, quality, and style by inspiring your everyday essentials.
WHERE CAN I BUY TOUCHLAND?
Touchland products are available at select retailers including Sephora, Sephora @ Kohls, ULTA Beauty, Target, and Amazon. You can also purchase directly from our official website: https://touchland.com
PRODUCT FAQs
WHAT PRODUCTS DOES TOUCHLAND OFFER?
Currently, we offer a range of award-winning hand sanitizers and fashion accessories that include Cases and Touchettes. Stay tuned for exciting announcements as we expand our product line into new categories to fit into your daily beauty routine. Exciting things happening in future, stay tuned!
HOW DO I USE TOUCHLAND HAND SANITIZER MISTS?
Put enough sanitizer on your hands to cover all surfaces thoroughly. Rub your hands together until they feel dry which is approximately 20 secs. Do not wipe or rinse off the hand sanitizer before it dries. Do not use hand sanitizer if your hands are visibly dirty or greasy; wash your hands with soap and water instead first. Follow CDC & FDA guidelines for effective hand sanitization: https://www.cdc.gov/handwashing/hand-sanitizer-use.html;
https://www.fda.gov/consumers/consumer-updates/safely-using-hand-sanitizer. Recommended for repeated use. Children under 6 years of age should be supervised when using this product. Keep hand sanitizer out of your eyes. Flammable, keep away from fire or flame. For external use only. You should not drink hand sanitizer. Drinking only a small amount could cause alcohol poisoning.
HOW MANY SPRAYS DOES TOUCHLAND HAND SANITIZER 1FL OZ (30ML) DELIVER?
Each mist bottle delivers 500 sprays.
WHERE IS THE TOUCHLAND HAND SANITIZER FORMULA MADE?
Touchland formula is made in the USA.
WHAT IS THE ACTIVE INGREDIENT IN TOUCHLAND HAND SANITIZER FORMULA?
Touchland hand sanitizers contain Alcohol 70% v/v.
WHEN SHOULD HAND SANITIZER PRODUCTS BE USED?
The CDC and WHO recommend using alcohol based hand sanitizers when hands are not dirty or soiled and when soap and water are not available.
WHAT ARE THE BENEFITS OF TOUCHLAND HAND SANITIZER FORMULATION?
Experience reduction of microbes, hydration, lasting effects, softer skin, freshness, quick evaporation, and delightful scents.
DOES TOUCHLAND FORMULATION CONTAIN TRICLOSAN, METHANOL OR ANY FDA-BANNED INGREDIENTS?
No, our formulation is free of triclosan and harmful FDA-banned ingredients. Quality standards and specifications of all the ingredients in the formula are used and meet US Pharmacopeia (USP) and approved by the FDA.
HOW CAN WE GUARANTEE THE BENEFITS OF TOUCHLAND FORMULATION?
Our formulas meet the safety and quality guidelines required by the FDA.
IS TOUCHLAND FORMULATION ALL-NATURAL?
The ingredients are all FDA approved but the ingredients cannot be claimed all natural.
WHAT ARE THE DIFFERENCES BETWEEN POWER MIST, GENTLE MIST, AND GLOW MIST, ASIDE FROM THE DIFFERENT SCENTS?
The main differences are:
- Power Mist contains our award-winning hydrating & fast-absorbing hand sanitizer formulation that comes in multiple uplifting scents.
- Glow Mist is a revitalizing hand sanitizer formulated with our award-winning formulation plus two hero ingredients: Detoskin and Vitasource. This formula helps reduce dry skin appearance, improve appearance of skin’s firmness & detoxify your skin while visibly regaining the skin’s youthful glow.
- Gentle Mist is an ultra-soothing hand sanitizer with a hypoallergenic scent formulated with our award-winning formulation plus three hero ingredients: Madecassoside, Niacinamide and Centella Asiatica Leaf Extract. This formula helps replenish the skin’s moisture barrier, soothe skin & defend against environmental stressors. This formula is safe for sensitive skin.
ARE THE MISTS INCLUDED WHEN I PURCHASE THE ACCESSORIES?
Our mists and accessories are sold separately. We only sell mists + accessories together in sets/kits that will specifically disclose the content of the set. Please read carefully the product pages when purchasing our products.
ARE TOUCHLAND HAND SANITIZER MISTS TRAVEL SIZE?
Yes, they are lightweight and portable. Touchland hand sanitizer mists are TSA carry-on friendly given they are 1fl oz (30ml).
CAN I USE TOUCHLAND PRODUCTS ON CHILDREN?
DOES TOUCHLAND OFFER DYE FREE HAND MISTS?
Yes, we do. Our dye free Power Mists include Beach Coco, Rainwater, and Unscented. Additionally, our premium Glow Mist Rosewater and Gentle Mist Lily of the Valley are also formulated without dyes. Also, our limited-edition seasonal collection is dye free (Spiced Pumpkin-Tini, Peppermint Mocha & Salted Caramel).
ARE TOUCHLAND HAND SANITIZER MISTS SAFE TO USE ON SENSITIVE SKIN?
Our Gentle Mist has an ultra-soothing formulation with a hypoallergenic scent tested for sensitive skin. Stop use and ask a doctor if irritation and rash occurs. These may be signs of serious condition.
ARE TOUCHLAND HAND SANITIZERS DERMATOLOGIST TESTED?
Yes, all of our products are dermatologist tested.
CAN I SPRAY TOUCHLAND HAND SANITIZER ON SURFACES TO KILL MOLD AND MILDEW?
No, the Touchland hand sanitizer is tested and registered for personal use only.
CAN TOUCHLAND HAND SANITIZER BE USED MULTIPLE TIMES A DAY?
Yes, you can safely use the product many times a day. It’s important to repeat after washing, eating and when touching other objects.
HOW ARE HAND SANITIZERS REGULATED IN THE US?
Hand sanitizers are regulated as over the counter OTC drug products by the USA FDA (Food and Drug Administration). The Touchland hand sanitizer products are produced and marketed as required to the FDA Topical Antimicrobial Drug Products Monograph. Touchland provides a hand sanitizer that offers both a topical antimicrobial support as well as a fragrant experience.
WHERE CAN I FIND MORE INFORMATION ON THE PRODUCT?
The FDA regulates hand sanitizers and requires that manufacturers provide details to the consumers in a “Drug Facts” table on the packaging. Consumers should review all warnings and precautions on this label.
WILL OVERUSE OF ALCOHOL-BASED HANDRUBS RESULT IN RESISTANCE?
DOES THE FORMULA HAVE AN EXPIRATION DATE?
Yes, our formula typically has a 2-year expiration date from the manufacturing date. However, please check the expiration date on your product.
CAN I USE TOUCHLAND HAND SANITIZER AFTER THE EXPIRATION DATE?
The expiration date defines the end of the shelf life of the product. It is not recommended to use the product past this date. Touchland follows the FDA guidelines on testing to support this expiration date. The product is less effective after the expiration date. This date supports the product if maintained in the storage conditions on the label will be stable for 2 years.
ARE TOUCHLAND HAND SANITIZERS FLAMMABLE?
The formula contains ethyl alcohol and is considered flammable. If stored under suggested temperatures, it is safe. Follow the directions for use on the label.
ARE TOUCHLAND HAND SANITIZERS FSA/HSA ELIGIBLE?
Yes, our hand sanitizers are eligible for FSA/HSA reimbursement; follow your plan's procedures for reimbursement. Only applicable in the US.
CAN I LEAVE MY HAND SANITIZER IN THE CAR?
As per the labeling requirements on the package it states not to leave the Touchland product in temperatures > 104°F(40°C) otherwise you could compromise the effectiveness, appearance and performance of the product. The Touchland product is tested to support this statement.
WHERE SHOULD HAND SANITIZER BE STORED?
Hand sanitizer should be stored out of reach, and sight, of children. It should not be stored above 104°F (for example, it should not be stored in a car during the summer months).
HOW ARE YOUR SCENTS MADE?
Our scents comply with safety regulations outlined in IFRA Category 5C for hand sanitizers. It's important to note that our perfumers did not use actual essential oil/absolute in the formulation of our fragrances. The fragrance is inspired by it, and our perfumers skillfully crafted it using alternative ingredients, much like the creation of other everyday scents. For example, notes like fig, pistachio, and cherry are commonly recreated in perfumery without using the actual essential oils. If you have any further questions or concerns, we're here to provide more information.
CAN TOUCHLAND HAND SANITIZERS STAIN FABRICS OR OTHER ARTICLES?
Some of our formulations contain dyes, therefore they may discolor certain fabrics. Always try to not spray on clothes or other fabric materials.
ARE TOUCHLAND PRODUCTS NUT OR SOY FREE?
Our formulas produced by our manufacturer do not contain soy or any nut derivatives as you can see on our ingredient list (https://touchland.com/pages/ingredients), however, it is important to note that nut derivatives or soy are used in other products in the manufacturing facility. Therefore, we cannot guarantee that our products are 100% free of nuts or soy. If there is a severe allergy, we recommend consulting your allergist prior to using.
ARE TOUCHLAND HAND SANITIZERS SAFE FOR PETS?
Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.
ARE TOUCHLAND HAND SANITIZERS VEGAN?
These formulas are not formulated with any ingredients derived from animals and therefore meets the definition of Vegan. However, this formula is not certified Vegan and does not bear the Vegan Society trademark.
ARE TOUCHLAND HAND SANITIZERS GLUTEN FREE?
We can confirm that the formula does not contain any gluten ingredients. However, the products are not manufactured in a Gluten free facility.
ARE TOUCHLAND HAND SANITIZERS CRUELTY FREE?
We can confirm that the formula is not tested on animals.
ARE HAND SANITIZERS OK FOR USE WHILE PREGNANT?
It’s recommended to talk with your health care professional.
ARE HAND SANITIZERS OK FOR USE IF YOU HAVE ASTHMA?
Some ingredients in hand sanitizers could trigger asthma. Consult your health care professional if you have any concerns.
HOW DO I DISPOSE HAND SANITIZER?
Alcohol-based hand sanitizer is flammable as it contains 70% percent alcohol, so it should not be thrown in the trash. The EPA says the liquid and vapors in water pipes and sewer systems can cause fires and explosions. Proper disposal includes following all local, state, and federal disposal requirements and guidelines for hand sanitizer. For more information, visit the EPA's page on "How to Dispose of and Recycle Alcohol-Based Hand Sanitizer." To find a local household hazardous waste drop-off location visit Earth911 website: https://search.earth911.com/?what=HHW
OTHER SAFETY TIPS:
- Keep hand sanitizer out of your eyes.
- Use hand sanitizer in a well-ventilated area.
- Do not drink hand sanitizer. This is particularly important for young children, especially toddlers, who may be attracted by the pleasant smell or brightly colored bottles of hand sanitizer. Drinking even a small amount of hand sanitizer can cause alcohol poisoning in children. (But there is no need to be concerned if your children eat with or lick their hands after using hand sanitizer.) Poison control centers have had an increase in calls about accidental ingestion of hand sanitizer, so it is important that adults monitor young children’s use.
- Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.
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Hand sanitizer is flammable. Keep hand sanitizer away from heat and flames. When using hand sanitizer, rub your hands until they feel completely dry before performing activities that may involve heat, sparks, static electricity, or open flames.
- More information can be found below
SUSTAINABILITY FAQs
IS TOUCHLAND SUSTAINABLE?
While our products can't be refilled due to the risk of cross-contamination, we decided to take responsibility for the plastic waste we generate by collaborating with PCX Markets, a fully transparent plastic credit marketplace for audited, traceable plastic waste recovery and responsible processing, to help fund cleanup projects. Since 2021, Touchland has helped divert over 494,000 kilograms of plastic waste from nature through these projects. Our company is committed to reducing the plastic we use in our products and packaging, while helping fund the cleanup of legacy plastic waste in our environment.
CAN I REFILL MY TOUCHLAND?
- Do not refill your partially empty or empty Touchland bottle with other products.
- The FDA does not recommend mixing or adding other ingredients into an approved formulation. This will affect the safety, performance and efficacy of the formula.
WHY ARE TOUCHLAND PRODUCTS NOT REFILLABLE?
To ensure the safety and effectiveness of our products, we've chosen single-use packaging to prevent the risk of cross-contamination associated with refilling. FDA does not recommend refilling empty or partially empty containers of hand sanitizer. The safety of refilling or “topping off” used containers of hand sanitizer has not been well-studied. Potential safety risks that may be associated with refilling or “topping off” containers of hand sanitizer include accidental contamination, mixing of different hand sanitizer products leading to irritant effects, reduced potency from the evaporation of alcohol, and loss of stability. Here's an article about it here that contains more detailed information: https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19
COLLABORATION FAQs
DOES TOUCHLAND COLLABORATE WITH OTHER BRANDS?
Yes, we have exciting collaborations with various brands across beauty, fashion, and entertainment. Keep an eye out for limited-edition releases.
DO SOLD OUT COLLABORATIONS COME BACK?
Once our limited edition collabs are sold out they are not coming back.
HOW CAN I COLLABORATE WITH TOUCHLAND?
We're always open to creative and fun collaborations. Please reach out to our partnership team via collab@touchland.com.
DONATION FAQs
DOES TOUCHLAND DONATE PRODUCTS?
Given the large volume of donation inquiries we receive, unfortunately we can not support every inquiry as a small business. However, at Touchland, we want to make a positive impact in the world, and that’s why we created our social initiative: Touchlives. To date, we have donated more than 1,000,000 hand washings to public schools in the United States to ensure teachers and students have access to hand sanitizer.
REWARDS & PROMOTIONS FAQs
DOES TOUCHLAND OFFER STUDENT DISCOUNTS?
CAN YOU COMBINE MULTIPLE DISCOUNTS?
No, discounts can not be combined at Touchland.com.
CAN DISCOUNTS BE APPLIED TO GIFT CARDS?
No, gift cards are excluded from discounts.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR THE BUILD YOUR BUNDLE DISCOUNT?
Limited edition, sets, collaborations, accessories, and gift cards are not eligible for Build your bundle discounts.
DOES TOUCHLAND HAVE A REWARD PROGRAM?
Touchland has a Loyalty Reward program in place to give benefits to our repeat customers. Please find more details by creating a profile in our website: https://touchland.com/account/register.
HOW DO I JOIN THE REWARD PROGRAM?
You can get started by either clicking "Log In" at the top of the home page or by joining through the Rewards tab on the lower left side of your screen. From there, you can log in to your Touchland account or create a new one.
HOW CAN I EARN TOUCH POINTS?
You can earn points by purchasing Touchland products (excluding gift cards) on our site or by completing the actions listed under "Ways to Earn."
CAN I COMBINE TOUCH POINTS WITH OTHER DISCOUNTS?
No, Touch Points cannot be combined with other discounts.
DO MY TOUCH POINTS EXPIRE?
Yes, Touch Points will expire after one year of inactivity and cannot be reinstated.
HOW DO I REDEEM MY TOUCH POINTS?
To redeem your Touch Points, you have two options. You can either apply them directly at checkout or access them through the Rewards tab on the lower left side of your screen. Once you click the Rewards tab, you'll see your available Touch Points at the top. Scroll down to "Ways to Redeem," where you'll find your available rewards coupons. Click "View," then select "Redeem" to receive a code to use during the checkout process.
WHAT CAN TOUCH POINTS BE REDEEMED FOR?
Touch Points can be redeemed for any products on our website (excluding gift cards).
WHAT HAPPENS TO MY TOUCH POINTS IF I RETURN A PURCHASE?
The points value of the returned product will be deducted from your overall balance after your refund has been processed.
WHEN WILL NEW TOUCH POINTS REFLECT ON MY ACCOUNT?
Touch Points will reflect on your account once your order has been shipped.
WHO DO I CONTACT ABOUT QUESTIONS REGARDING MY TOUCH POINTS, STATUS OR ACCOUNT?
CAN I EARN TOUCH POINTS FOR BUYING TOUCHLAND THROUGH THIRD-PARTY RETAILERS?
No, Touch Points can only be earned from through purchases made on Touchland.com
IS THERE A MINIMUM PURCHASE REQUIRED TO USE MY TOUCH POINTS?
Yes, a minimum purchase of $50 is required to redeem your rewards points.
FUTURE INITIATIVES FAQs
WHAT CAN WE EXPECT FROM TOUCHLAND IN THE FUTURE?
We're excited to bring you more scents, collaborations, and new product categories. Stay tuned for surprises!
IS TOUCHLAND EXPANDING INTO NEW PRODUCT CATEGORIES?
Absolutely! We're on a mission to introduce innovative products beyond hand sanitizers. Get ready for an expanded Touchland experience. Exciting things are on the horizon!
ORDERS & PAYMENTS FAQs
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can log into your account to check your order history and status. Please also refer to the email sent to you with your order details. The email will provide tracking information.
HOW DO I RESET MY PASSWORD?
Navigate to the login page and click on "Forgot your password." Enter your email address and click "Submit." You will receive an email with instructions to reset your password.
WHAT SHOULD I DO IF I RECEIVE AN ORDER CONFIRMATION BUT I NEVER PLACED AN ORDER?
SEASONAL COLLECTION FAQ
WHAT DOES THE SEASONAL COLLECTION CONSIST OF?
Our limited edition Power Mist comes in the following festive scents: Peppermint Mocha, Spiced Pumpkin-Tini, and Salted Caramel. We also offer matching accessories, including the Shearling Touchette and Travel Pouch.
WILL THE SEASONAL COLLECTION BE AVAILABLE YEAR ROUND?
No, both the Seasonal and Shearling Collections are limited edition. Once sold out, they will not be restocked.
IS THE SEASONAL COLLECTION ELIGIBLE FOR PROMOTIONS OR DISCOUNTS?
No, limited edition collections and collaborations are excluded from promotions and discounts.
ARE THE SEASONAL COLLECTION MISTS DYE FREE?
Yes, Spiced Pumpkin-Tini, Peppermint Mocha, and Salted Caramel are dye free.
IS THE SEASONAL COLLECTION MIST ELIGIBLE FOR THE BUILD YOUR BUNDLE DISCOUNT?
No, the Build your bundle discount applies to our core scents only. Limited edition collections and collaborations are not eligible.
DO THE SHEARLING ACCESSORIES COME WITH THE SEASONAL MIST?
No, the Shearling accessories and Seasonal Mists are sold separately.
LIMITED EDITION SHEARLING TOUCHETTE Q&A
WHAT MATERIAL IS THE VEGAN SHEARLING TOUCHETTE MADE OF?
The Shearling Touchette is made from 100% polyester.
HOW DO I CARE FOR THE SHEARLING TOUCHETTE?
Simply wipe it clean with a damp cloth, reshape it, and lay it flat to dry.
WHAT FITS IN A SHEARLING TOUCHETTE?
The Shearling Touchette is designed to hold your Touchland Hand Mist 1 FL OZ. (30 mL) and includes a slot for an ID or credit card. The snap hook allows it to attach easily to handbags, belts, or totes. Dimensions: 5” L x 3.5” W x 0.8”.
WHAT MAKES THE SHEARLING TOUCHETTE SPECIAL?
This cozy, limited edition vegan Shearling Touchette, in rich Chestnut, is designed to be the perfect companion for your Touchland Hand Mist. Its shearling trim adds a chic touch, making it both functional and stylish.
LIMITED EDITION SHEARLING TRAVEL POUCH Q&A
WHAT MATERIAL IS THE VEGAN SHEARLING TRAVEL POUCH MADE OF?
The Travel Pouch is made from 100% polyester.
HOW DO I CARE FOR THE SHEARLING TRAVEL POUCH?
Wipe with a damp cloth, reshape, and lay it flat to dry.
WHAT FITS IN THE SHEARLING TRAVEL POUCH?
The Shearling Travel Pouch is roomy enough for your Touchland Hand Mists 1 FL OZ. (30 mL) and all your beauty essentials. Dimensions: L: 11.5” W: 8.75” D: 0.50”.
WHAT MAKES THE SHEARLING TRAVEL POUCH SPECIAL?
This vegan Shearling Travel Pouch adds a touch of luxury to your daily routine. Its Chestnut color and shearling trim give it a fashionable edge, while its versatility allows it to be used as a clutch or an organizer for your tote.
LIMITED EDITION TOUCHLAND X HELLO KITTY® Q&A
IS THE TOUCHLAND X HELLO KITTY® CASE COMPATIBLE WITH ALL MISTS?
Yes, it is compatible with all Touchland Hand Mists 1 FL OZ. (30mL).
WHAT IS INCLUDED IN THE TOUCHLAND X HELLO KITTY® LIMITED EDITION SET?
The Touchland x Hello Kitty® Set features our award-winning Berry Bliss scented hand sanitizer mist and a one-of-a-kind Hello Kitty® mist case with a keyring.
IS THE TOUCHLAND X HELLO KITTY® ELIGIBLE FOR THE BUILD YOUR BUNDLE DISCOUNT?
No, the Build your bundle discount is eligible for our core scents. Limited edition collections and collaborations are not included.
IS THE TOUCHLAND X HELLO KITTY® MIST DYE FREE?
Yes, this collaboration features a dye free version of our award-winning Berry Bliss scented Power Mist.
HOW CAN I CARE FOR THE TOUCHLAND X HELLO KITTY® LIMITED EDITION CASE?
To clean this one-of-a-kind durable case, just wipe with a warm washcloth.
IS THE TOUCHLAND X HELLO KITTY® ELIGIBLE FOR PROMOTIONS OR DISCOUNTS?
No, limited edition collections and collaborations are not eligible for promotions or discounts.
WILL THE TOUCHLAND X HELLO KITTY® BE AVAILABLE YEAR ROUND?
Touchland x Hello Kitty® is a limited edition collaboration, only available for a limited time.
IS THERE A PURCHASE LIMIT OF TOUCHLAND X HELLO KITTY®?
Yes, there is a purchase limit of 3 Touchland x Hello Kitty® items per customer.
CAN THE TOUCHLAND X HELLO KITTY® LIMITED EDITION CASE BE PURCHASED SEPARATELY?
No, the Touchland x Hello Kitty® Limited Edition case is only available as part of a set with the mist. It cannot be purchased separately.
CONTACT FAQs
HOW DO I REPORT AN ADVERSE EVENT?
Please email us at help@touchland.com IMPORTANT INFORMATION ABOUT HAND SANITIZER ADVERSE EVENTS: As per the FDA OTC regulation an adverse event and serious adverse event definition are: death, a life threatening experience, inpatient hospitalization (even if the patient is released the same day, and even if it is prolongation of an existing inpatient hospitalization, but not an ER visit alone), a persistent or significant disability or incapacity, or a congenital anomaly or birth defect.
WOULD TOUCHLAND CONTACT ME WITH UNSOLICITED FINANCIAL OFFERS OR ECONOMIC OPPORTUNITIES?
No, Touchland will never approach you directly with unsolicited financial offers or economic opportunities via direct messages (DMs), email, phone call or any other direct forms of communication. Any such communication is fraudulent and not associated with our company. For your safety please verify any correspondence by contacting us directly through our official channels.