FORMULA

WHAT ARE THE BENEFITS OF TOUCHLAND® FORMULATION?

  • Helps reduce bacteria on skin: kills 99.99% of most harmful germs
  • Keeps Your Hands Hydrated
  • Long lasting: contains 10 times more doses than gel carry on solutions
  • Makes your Skin softer
  • Gives you a Fresh Feel
  • Evaporates Quickly
  • Leaves your hands smelling great (comes in 12 elevated scents)

DOES TOUCHLAND® FORMULATION CONTAIN TRICLOSAN OR ANY OF THE FDA BANNED INGREDIENTS?

No. touchland® formulation does not contain triclosan. Our formulation does not include any of the harmful ingredients banned by the FDA.

HOW CAN WE GUARANTEE THE BENEFITS OF TOUCHLAND® FORMULATION?

We have taken very seriously the development of the effective & upgraded sanitizing solution, that’s why our formulation has been tested & successfully passed the following exams:

  • Microbiological test: to guarantee our formula kills 99.99% of germs
  • Skin compatibility test: to guarantee that it is dermatologically tested
  • Stability test: to guarantee an expiration date of 2 years once manufactured
  • Hydration test: to guarantee our formula moisturizes your hands

IS THIS ALL-NATURAL?

We are not currently a USDA certified organic product. That is something we will look into for the future. That being said, we use the highest quality, all natural ingredients whenever possible. All of our inactive ingredients, including our powerful essential oils, are sourced with the utmost care for you, our beloved touchland® users.

WILL OVER-USE OF ALCOHOL-BASED HANDRUBS RESULT IN RESISTENCE?

Unlike other antiseptics and antibiotics, there is no reported or likely resistance to alcohol-based handrubs. Indeed, the more it is appropriately used, the less antibiotic-resistant bacteria are able to spread. Visit link of World Health Organization.

WHY IS OUR FORMULA GLUTEN-FREE?

Although experts believe that gluten can’t be absorbed directly through the skin, if a gluten-containing product touches the mouth or lips, it can be ingested that way. It can happen if you touch your lips after using hand sanitizer. And some people develop skin reactions to skincare products because they also have an allergy to wheat or other grains.

DO YOU TEST ON ANIMALS?

No, we don’t! All Touchland team members are proud mom’s and dad’s of four legged furry babies! We adore animals!

IS THE FORMULA VEGAN?

Yes, it is!

DOES THE FORMULA HAVE AN EXPIRATION DATE?

Yes, our formula has a 2 year expiration date after being manufactured, but we think you’ll go through them so fast that this won’t even be an issue.

GENERAL PRODUCT QUESTIONS

WHAT SHOULD I KEEP IN MIND WHILE USING TOUCHLAND®?

It’s for external use only and is Flammable. Keep away from fire or flame. If swallowed, get medical help or contact Poison Control Central immediately. Stop use and consult a doctor if irritation or redness develop. Keep out of eyes, if liquid comes in contact with eyes, rinse thoroughly with water immediately. Do not ingest or inhale. Avoid use on broken skin.

HOW IS YOUR PRODUCT DIFFERENT FROM OTHER HAND SANITIZERS CURRENTLY ON THE MARKET?

Touchland® combines outstanding design, smart technology, cost efficient & sustainable solution and better formula. Most hand sanitizers in gel or foam leave hands either too wet or too sticky. Our aqueous formula, made of a blend of high quality ingredients, leaves a fresh yet hydrating feeling in your hands. We have 12 scentsational scents, it evaporates quicker than gel and lasts longer. It’s easy to apply on the hands and it dries fast. No more sticky feeling, it’s time to actually enjoy the experience of keeping your hands clean!

HOW DO I TAKE CARE OF TOUCHLAND® PRODUCTS?

Power Mist is your new-chill, go-with-the-flow friend – it doesn’t need maintenance. KUB will really appreciate it if you clean its tray every 2/3 weeks with a soft cloth.

CAN YOUR PRODUCTS BE RECYCLED?

Yes! The Power Mist bottle is made of plastic which can be recycled under the plastic category #7 of most curbside recycling programs once the metal spring inside of the pump has been removed. The packaging pouch of the Power Mist, is made of PET/CPP plastic which can be recycled under category #7. 

The Refeel cartridge is made from PP plastic which can be recycled under category #5. However, before disposing, make sure to remove the memory card from it. 

The KUB itself is made of ABS plastic, but since it contains electronic parts, these would need to be disassembled in order to be recycled under the ABS plastic category #7.

WHERE ARE YOUR PRODUCTS MADE?

  • The Power Mist is designed and made in USA.
  • The Shield is designed in the USA and made in China.
  • The Refeel is designed in the USA and made in Mexico.
  • The KUB is designed in the USA and made in China.
  • The Wall-mount and Floor-stand are designed in the USA and made in Mexico.
  • The Lanyard is designed in the USA and made in South Korea.

POWER MIST

HOW LONG DOES POWER MIST LAST?

Power Mist contains more than 500 sprays. That’s 10 times more than gel pocket size hand sanitizers!

ARE TOUCHLAND® SOLUTIONS REFILLABLE?

Currently, the Power Mist is not refillable due to the high risk of cross-contamination when refilling a product. By cross-contamination we mean the risk of contaminants when refilling the hand sanitizer bottle.

The Center for Disease Control and Prevention (CDC) acknowledged the potential risks associated with refilling bulk hand sanitizer containers, including the potential risk for alcohol evaporation, skin irritation, and contamination - that's why in order to ensure that our products provide always a safe experience, we made this bottle not refillable.

Our Power Mist bottles last 10 times longer than traditional pocket size hand sanitizers. Our bottles, once empty can be recycled under plastic category #7 of most curbside recycling programs once the metal spring inside the pump has been removed. 

In addition, we work with Plastic Credit Exchange to redirect plastic waste from landfills and oceans in the most environmentally safe way to completely offset our plastic footprint.

HOW MANY FRAGRANCES CAN I CHOOSE BETWEEN?

The Power Mist comes in 12 scentsational fragrances: Applelicious, Rainwater, Pure Lavender, Blue Sandalwood, Aloe You, Citrus Grove, Berry Bliss, Wild Watermelon, Frosted Mint and Vanilla Blossom. 

CAN I RETURN A USED POWER MIST?

Because our hand sanitizers are hygiene and personal care products, we are unfortunately unable to offer any returns/exchanges/refunds. All sales are considered final. You can find more information of our return policy here: https://touchland.com/pages/returns

KUB

CAN I RETURN A USED KUB?

Because our hand sanitizers are hygiene products, we are unfortunately unable to offer any returns/exchanges/refunds. All sales are considered final. You can find more information of our return policy here: https://touchland.com/pages/returns

ARE REFEELS REFILLABLE?

Currently, the Refeels are not refillable due to the high risk of cross-contamination when refilling a product. By cross-contamination we mean the risk of contaminants when refilling a cartridge.

The Center for Disease Control and Prevention (CDC) acknowledged the potential risks associated with refilling bulk hand sanitizer containers, including the potential risk for alcohol evaporation, skin irritation, and contamination - that's why in order to ensure that our products provide always a safe experience, we made this bottle not refillable.

While our Refeel cartridges are not be refillable, these still contain double doses compared to gel & foam cartridges and once empty can be recycled under plastic category #5 of most curbside recycling programs after removing the memory card.

In addition, we work with Plastic Credit Exchange to redirect plastic waste from landfills and oceans in the most environmentally safe way to completely offset our plastic footprint.

HOW MANY FRAGRANCES CAN I CHOOSE BETWEEN?

KUB works with REFEEL cartridges that are unscented. Although, REFEEL will come in scented fragrances in the future, so stay tuned!

CAN KUB ONLY BE PLACED ON A COUNTER?

No! KUB comes in 3 different support options: table-stands, wall-mount & floorstand.

IS THERE A SPELLING MISTAKE ON THE WORD REFEEL? SHOULDN’T IT BE REFILL?

No, it's not a spelling mistake, it's actually on purpose. REFEEL is the brand name of our refill cartridge and it’s a registered trademark! We named it “Refeel” because it’s meant to feel again. It's a wordplay!

WHAT IS THE MEANING OF THE KUB’S DIFFERENT FLASHING LIGHTS?

  • One red flashing light means the Refeel is empty.
  • Two red flashing lights mean the battery is low.
  • Three red flashing lights mean the Refeel is not being detected properly.
  • Four red flashing lights mean “general issue”.

If you are experiencing difficulties operating the KUB, please review our troubleshooting guide here.

HAND HYGIENE

IS IT BETTER TO CLEAN YOUR HANDS USING PLAIN SOAP AND WATER?

WORLD HEALTH ORGANIZATION recommends to clean your hands by rubbing them with an alcohol-based formulation, like touchland® formula, as the preferred mean for routine hygienic hand antisepsis if hands are not visibly soiled. It is faster, more effective, and better tolerated by your hands than washing with soap and water. Check link of World health organization report.
Although, hand sanitizers are not as effective when hands are visibly dirty or greasy, in that case hand washing with water & soap would be a better solution. Also check cdc recommendations.

CAN I USE TOUCHLAND® MULTIPLE TIMES A DAY?

Sure, use as often as needed, especially at key moments, such as before eating, after using the restroom and after touching objects that are frequently touched by others.

WHEN SHOULD I SANITIZE MY HANDS?

  • Before, during, and after preparing food
  • Before eating food
  • Before and after caring for someone who is sick
  • Before and after treating a cut or wound
  • After using the toilet
  • After changing diapers or cleaning up a child who has used the toilet
  • After blowing your nose, coughing, or sneezing
  • After touching an animal, animal feed, or animal waste
  • After handling pet food or pet treats
  • After touching garbage

APP

IS TOUCHLAND® APP AVAILABLE FOR ALL KIND OF SMART PHONES?

You can download on Play Store (Android) and APP Store (iOS)

SHIPPING

DO YOU SHIP INTERNATIONALLY?

Currently, we only ship within the continental United States but we are working with a set of distributors to extend our distribution worldwide.

SHIPPING TERMS

We use USPS standard ground shipping to ship Power Mist and Power Mist accessories. KUB smart dispensers and accessories are shipped with FEDEX standard ground shipping.

SHIPPING AND PROCESSING TIMES

All packages are shipped with standard ground shipping which on average take 3-7 business days to be delivered. Please note that processing times range between 1-3 business days due to the current volumes we are experiencing.

WHY WE DON’T OFFER EXPEDITED?

Dangerous goods limitation to ship by air - up to $150 fee due to its flammability.

ABOUT US

WHERE WAS TOUCHLAND® FOUNDED?

Touchland® was born in the beautiful city of Barcelona but moved its operations to the United States in 2017.

TOUCHLIVES

HOW DOES TOUCHLAND® SOCIAL CAMPAIGN “TOUCHLIVES” WORK?

Touchland® dedicates 5% of its profits to send our waterless hand hygiene solution to countries in development. Our contribution is not economical. Our contribution is based on delivering products at the value of its manufacturing cost. The total value of the products shipped is worth 5% of our profits. We are not an NGO but we collaborate with them to ensure our products arrive to the people who need it the most and create awareness about the simplest way to reduce sicknesses of infectious diseases that spread through hands. We have already done 2 campaigns in Gambia with ngo kuwonku gambia and here’s the video link. We have answered all the frequently asked questions that we usually receive, but if you still have any question please send us an email at hello@touchland.com

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