Free shipping applies to orders of $60+. If a discount lowers the subtotal below $60 the order won't qualify for free shipping.

No. Due to the flammability specifications of the product, couriers do not permit shipment to P.O. Boxes. If a customer enters a P.O. Box, the courier service will return the shipment, and the customer will be responsible for the cost of a second shipment.

No. There are specific items you can't ship due to safety and legal reasons. Prohibited items include aerosols, alcohol and items containing it like hand sanitizer, mouthwash, etc., along with flammable substances, as these pose a risk during transportation.

Unfortunately, our automated system does not permit modifications or adjustments to orders once they have been placed. We kindly ask customers to ensure that all information entered during checkout is accurate and all desired items are in the cart. It's important to note that once an order is processed, the customer is responsible for the items delivered to the provided address. This policy also extends to the inability to retroactively apply discount codes or promotions.

We regret to inform you that once an order has been placed, it cannot be canceled. We strive to fulfill orders promptly, and once they enter our processing system, we are unable to halt the process. We appreciate your understanding in this matter.

It can take 3-5 business days (Monday-Friday, excluding holidays) for orders to process, and all packages are shipped with standard ground shipping, which takes an average of 3-10 business days (Monday-Friday, excluding holidays) from the first tracking movement, to be delivered. When a package is traveling between distribution centers or awaiting to be sorted within a processing center, it is normal for there to be no updates, since the package is not being scanned. Unfortunately, we do not have any control over how long it takes DHL or USPS to scan or sort packages or provide additional tracking updates/information.

No, we currently do not offer international shipping. We only ship within the contiguous US.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. If you are having problems with your tracking number please contact our customer service team at customerservice@touchland.com

You can return unopened, pristine items within 14 days of delivery for a refund. Please note, the return shipping cost is the customer’s responsibility.

If we receive opened products or products not in their original condition, we cannot accept them due to hygienic and safety reasons, and no refund can be issued. If you'd like the product returned to you, a $5.95 reshipping fee will apply; otherwise, the product will be discarded.

Original shipping fees and Package Protection are excluded from the refund.

If you wish to exchange any unopened and unused items, you may do so within 14 days of delivery. Kindly inform us of the items you are returning and those you would like to receive in exchange. Please be advised that return shipping costs are the responsibility of the customer, and there is a $5.95 reshipping fee for the new items.

To initiate a return, please contact our customer service team at customerservice@touchland.com with your order number and the reason for the return.

Once we receive your returned items, please allow 5-7 business days for us to process your return and issue a refund or exchange. You will be notified via email once your return has been processed.

If you receive an item that appears to be damaged, please file a claim with customerservice@touchland.com within 10 calendar days of delivery. Failure to report a damaged item within the timeframe will result in the inability to process your claim.

To expedite the claim process, kindly include the below documentation along with your message:

• Picture(s) of the damaged item(s) or video(s) that visually displays the damage.
• Picture(s) of the lot code located on the bottom of the bottle.
• Picture of the shipping box and shipping label.
  

Touchland will not be able to process any claims without the requested documentation and it must be submitted within 10 calendar days of the delivery date.

Please note: Touchland can only process claims for items purchased directly through Touchland.com. Damages of products purchased through third party retailers must be claimed directly with the retailer.

Additionally, we may request the defective item be sent to our Quality Assurance team for further investigation before we proceed with a refund or replacement.

If you provided an incorrect address during checkout, we are unable to retrieve your package. Please double-check your address to ensure it’s correct. If your package is returned back to us and you request a reshipment, a $5.95 reshipping fee will apply. If you prefer a refund, please note that any shipping fees paid will not be refunded.

If you purchased our products from a retailer, please contact the retailer directly regarding their return policy. We are unable to process returns or replacements for items purchased from third-party retailers. We can only process claims of orders purchased through touchland.com.

To file any claim regarding your order, please contact customerservice@touchland.com within 10 calendar days. Failure to file a claim within the timeframe will result in the inability for us to process your claim.

Yes, we offer customers the option to include Green Shipping Protection during checkout as a protection against packages lost, stolen, or damaged in transit.

Before proceeding with a claim, please note that the delivery driver may have placed it in a safer location, please check your:

• Mailbox
• Porch
• Garage
• Any area out of potential weather hazards
• Exterior doors and any locations where the package could be placed
• Check your mailbox again as some packages come separately from your regular mail.
• Check with others in your house who may have accepted it.
• Check with your neighbors.
• Please allow 2 additional business days as orders may arrive after the delivered scan on an order.

If you purchased Green Shipping Protection, claims for orders marked as delivered can be filed between 5 and 30 calendar days after the delivery date for stolen or lost packages. File a claim here: https://reorder.corso.com/


If you opted out of Green Shipping Protection at checkout and a package has been marked as “delivered”, we are unable to make any claims. DHL usually does a package hand-off to USPS and USPS completes the final stage of delivery. Only the receiver can initiate a search with USPS as they can geolocate the exact location your package was scanned upon its delivery. USPS also has a strict process when it comes to missing mail/packages – the first step is to submit a “Help Request” followed by filing a claim based on the results of the request. We would recommend starting a Help Request and following their missing package steps. You can find more information of how to start a search here: https://www.usps.com/help/missing-mail.htm

• If you purchased Green Shipping Protection by Corso, you’re eligible to file a claim within 10 calendar days of delivery. If you encounter missing items upon receiving your package, Corso will initiate the claims process. File a claim here: https://reorder.corso.com/. If the package appears tampered with or damaged, please provide Corso with photos showing the visible damage to the package.

• For customers who opted out of Green Shipping Protection at checkout, please file a claim with customerservice@touchland.com within 10 calendar days of delivery. We'll begin an investigation with our third party logistics partner and verify the package’s weight. If the package left our facilities with the correct weight, we’re unable to process a claim. Touchland is not responsible for packages damaged and tampered with during transit.

If you received the wrong items in your order, please file a claim with customerservice@touchland.com within 10 calendar days of delivery.

To expedite the claim process, kindly include the below documentation along with your message:

• Picture of each wrong item(s) received (this can be 1 photo, but please make sure we can see each individual item clearly)
• Picture of the shipping box the product was delivered in.
• Picture of the shipping label on the box.

Please keep the wrong items received unopened and pristine since we may have to collect them to process the claim.

Touchland will not be able to process any claims without the requested documentation and it must be submitted within 10 calendar days of the delivery date. Failure to report wrong items within the timeframe will result in the inability to process your claim.

• If you opted out of Green Shipping Protection, lost in transit claims can be filed if there have been no tracking updates in the last 15 days. Claims cannot be processed before 15 days or after 40 days from the last update, so please reach out within this timeframe. If your tracking has no new updates after 15 days, contact us so we can initiate a claim to either reship or refund your order. For assistance, please reach out to our customer service team at customerservice@touchland.com.

• If you purchased Green Shipping Protection, you’re eligible to file a claim if your tracking details haven't been updated in the last 7 days. You can file a claim here: https://reorder.corso.com/

For ease of access, you can also file a claim here: https://reorder.corso.com/

When you file a claim, it will be reviewed for approval for a reorder or refund, just make sure to read their Terms & Conditions. You can file a claim 5 days after the delivery date and you have 30 days to file a claim for a stolen or lost package, we would suggest filing as soon as possible. Anything outside the 30 day claim period will not be accepted. Once you click the Corso link, simply follow the prompts on their webpage, as normal. Please note: make sure to have the Order ID (ORDER NUMBER) ready to use with the claim form.