Which Kub do you have?

Please choose your Kub product and continue to the next step ๐Ÿ‘

KUB

What issue are you experiencing?

Kub Not Powering
Kub Not Dispensing
Kub Not Pairing With App
KUB premium

Which battery type do you have? ๐Ÿ”‹

Type - D
Lithium

How are you powering your Kub Smart Dispenser?

Iโ€™m using Type-D batteries to power my device
Iโ€™m using the USB cable to power my device

Is the Kub displaying a flashing green light when connected to the power outlet?

Yes
No

Was the Kub dispensing before experiencing this issue?

It was dispensing and it stopped working
This is a first time set-up

What type of light is the Kub showing when placing your hand under?

No Light
2 Red lights
1 White Light
3 Red lights
1 Red light
4 Red lights

What type of Wifi network are you using? ๐Ÿ“ถ

Home Wifi connection
Business Wifi connection

What issue are you experiencing?

Kub Not Powering
Kub Not Dispensing
Kub Not Pairing With App

Is the Kub displaying a flashing green light when connected to the power outlet?

Yes
No

Was the Kub dispensing before or is this a first time set-up?

It Was Dispensing And It Stopped Working
This Is A First Time Set-up

What type of light is the Kub showing?

No Light
2 Red lights
1 White Light
3 Red lights
1 Red light
4 Red lights

What issue are you experiencing?

Kub Not Powering
Kub Not Dispensing
Kub Not Pairing With App

Is the Kub displaying a flashing green light when connected to the power outlet?

Yes
No

What type of Wifi network are you using? ๐Ÿ“ถ

Home Wifi connection
Business Wifi connection

What type of Wifi network are you using? ๐Ÿ“ถ

Home Wifi connection
Business Wifi connection

Was the Kub dispensing before or is this a first time set-up?

It Was Dispensing And It Stopped Working
This Is A First Time Set-up

What type of light is the Kub showing?

No Light
2 Red lights
1 White Light
3 Red lights
1 Red light
4 Red lights

Possible solutions to power the Kub device

*Make sure you are using the correct type of batteries. Type-D
  • Solution 1Try a new set of batteries*
  • Solution 2Try powering the device with the USB cable

If the Kub is displaying a green light it means itโ€™s working properly and the unit is powering ๐Ÿ‘Œ

If the Kub is not flashing a green light when plugged to the power outlet ๐Ÿ˜ข, contact us at customer service so that we can further assist you.

Try connecting the USB cable to the power outlet. Does the Kub display a flashing green light?

If the Kub is flashing a green light when connected to the power outlet, but doesn't show any lights when placing your hand under, please contact us at Customer Service.

The Kub is displaying 2 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 2 red lights when placing your hand under, it means the battery is low. Please change the batteries.

If the Kub is flashing a WHITE LIGHT
when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing a white light when placing your hand under the sensor, but not dispensing, try touching the valve next to the sensor. Excess liquid left on the valve from the Refeel, together with a period of 24-48 hours of not using the dispenser, can make the liquid dry up and obstruct the hole.
How to reset the valve
  • Solution 2We recommend taking the Refeel cartridge out of the dispenser and using a cloth to wipe away any excess sanitizing formula that may have built up.

The Kub is displaying 3 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 3 red lights when placing your hand under, it means the Refeel is not being detected properly. Remove the memory card from the Refeel and clean it with a cloth and alcohol (the same hand sanitizer solution can be used to clean it).
*How to remove the memory card of the Refeel
  • Solution 2Please test the device with 2 brand new Refeels to see if the problem comes from the Refeel.
  • Solution 3If a brand new Refeel works, please contact us so that we can provide a solution for the non-working Refeel.

The Kub is displaying 1 RED LIGHT when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 1 red light when placing your hand under, it means the Refeel is empty. Please replace the Refeel.

The Kub is displaying 4 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 4 red lights when placing your hand under, it means thereโ€™s a general failure of the device.

Please contact customer service at customerservice@touchland.com

I am using a Home Password Protected Wifi connection

  • SolutionIf you are trying to pair the KUB smart dispenser with your Home Wifi network make sure your smart phone is connected to the same Wifi network you are trying to pair your Kub smart dispenser with.
  • Connect to a 2.4 ghz Wifi connection to pair your device and not the 5ghz connection, as the wifi module inside the Kub is not a dual band module. Once the pairing is successful, you can switch the wifi connection of your smartphone to the 5ghz if needed.

I am using a Business Password Protected Wifi connection

For businesses where the Wifi network is protected or additional layers of security/firewalls may be blocking the connection, we suggest the following:

  • Solution 1Create a new private Wifi network for Kub devices only protected only by password.
  • Solution 2Make some adjustments to your current Wifi configuration: you need to add manually each MAC address of the KUB to give them access to connect to your Wifi network - The MAC address of each device is located inside the KUB under the QR code. (MAC address is a 12 digit code)
* The Kubโ€™s Wifi module is not a dual band and the pairing process can only be done using a 2.4ghz connection.

If the Kub is displaying a green light it means itโ€™s working properly and the unit is powering ๐Ÿ‘Œ

If the Kub is not flashing a green light when plugged to the power outlet ๐Ÿ˜ข, contact us at customer service so that we can further assist you.

Try connecting the USB cable to the power outlet. Does the Kub display a flashing green light?

If the Kub is flashing a green light when connected to the power outlet, but doesn't show any lights when placing your hand under, please contact us at Customer Service.

The Kub is displaying 2 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 2 red lights when placing your hand under, it means the battery is low. Please change the batteries.

If the Kub is flashing a WHITE LIGHT when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing a white light when placing your hand under the sensor, but not dispensing, try touching the valve next to the sensor. Excess liquid left on the valve from the Refeel, together with a period of 24-48 hours of not using the dispenser, can make the liquid dry up and obstruct the hole.
How to reset the valve
  • Solution 2We recommend taking the Refeel cartridge out of the dispenser and using a cloth to wipe away any excess sanitizing formula that may have built up.

The Kub is displaying 3 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 3 red lights when placing your hand under, it means the Refeel is not being detected properly. Remove the memory card from the Refeel and clean it with a cloth and alcohol (the same hand sanitizer solution can be used to clean it).
*How to remove the memory card of the Refeel
  • Solution 2Please test the device with 2 brand new Refeels to see if the problem comes from the Refeel.
  • Solution 3If a brand new Refeel works, please contact us so that we can provide a solution for the non-working Refeel.

The Kub is displaying 1 RED LIGHT when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 1 red light when placing your hand under, it means the Refeel is empty. Please replace the Refeel.

The Kub is displaying 4 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 4 red lights when placing your hand under, it means thereโ€™s a general failure of the device.

Please contact customer service at customerservice@touchland.com

The Kub is displaying a flashing green light when connected to the power outlet

Try connecting the USB cable to the power outlet. Does the Kub display a flashing green light?

If the Kub is flashing a green light when connected to the power outlet, but doesn't show any lights when placing your hand under, please contact us at Customer Service.

The Kub is displaying 2 RED LIGHTS when placing your hand under ๐Ÿ–๏ธ

  • Solution 1If the Kub is flashing 2 red lights when placing your hand under, it means the battery is low. Please charge the KUB for 8-10 hours.