Refund policy

WHAT IS YOUR RETURN POLICY? You can return unopened, pristine items within 14 days of delivery for a refund. The shipping fees will be excluded from the refund. Please note, the return shipping cost is the customer’s responsibility, and we cannot refund items that have been opened or are not in their original condition for hygienic and safety reasons. If you'd like the product returned to you, a $5.95 reshipping fee will apply, otherwise, the product will be discarded.

CAN I EXCHANGE MY PRODUCTS? If you wish to exchange any unopened and unused items, you may do so within 14 days of delivery. Kindly inform us of the items you are returning and those you would like to receive in exchange. Please be advised that return shipping costs are the responsibility of the customer, and there is a $5.95 reshipping fee for the new items.

HOW DO I INITIATE A RETURN? To initiate a return, please contact our customer service team at customerservice@touchland.com with your order number and the reason for the return.

WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS? Return shipping costs are the responsibility of the customer. 

HOW LONG DOES IT TAKE TO PROCESS RETURNS? Once we receive your returned items, please allow 5-7 business days for us to process your return and issue a refund or exchange. You will be notified via email once your return has been processed.